LensCraftersReviews of lenscrafters.com

Un 19 de Diciembre 4:30pm voy con mi esposa para un examen visual yo a comprar lentes de contacto. Le pregunto a un empleado si puedo usar el ban̈o me dice que no hay, que camine hasta el de JCPenney. OSEA ESTE ESTABLECIMIENTO NO TIENE BAN̈O PARA SUS CLIENTES . JAJAJJAJA ME IMAGINO QUE NI PERMISO DE USO. FELIZ NAVIDAD... A CAMINAR E IR A OTRA OPTICA. LE DEJE LA ESTRELLA DE BELEN PARA QUE LOS ILUMINE EN SERVICIO AL CLIENTE.

Before making my purchase at Lens Crafters in Fairfield Town Center, Cypress TX on 11/25/25, I let them know I was under a time crunch and asked when they would be delivered. If they couldn't be delivered in time, I was going to purchase from my eye doctor and pay for overnight service. I was told the glasses would arrive by 12/5 and would probably arrive earlier. Based on this information, I placed my order. On 12/6 I called and they said they were held up at the lab, but had no way to contact the lab and get an updated delivery date. I called again a few days later and was told they would probably arrive by 12/10. On 12/12 I called again because they had not arrived and they said they were still at the lab. Again, I was told they had no one to call to check on an updated delivery date. Apparently, they will wait INDEFINATELY for a product to arrive. For all I know, I will still be waiting on these glasses two years from now because management is completely useless and makes NO effort to support their customer and fulfill the promises they make in order to secure a sale.

I’ve been a customer at LensCrafters since I was in high school and I am now 29. I will never use the company again. My most recent purchase (began on November 24th and is still ongoing) I did online as the LensCrafters store near me didn’t offer Miu Miu’s. My online order was cancelled several times and they requested another prescription as the one I was given, “ the ADD value must be a multiple of 0.25” and it was not. So then I call because at this point I need my glasses and keep getting the run around. So once I contact they let me know I have to cancel my order AGAIN and go in store as the lenses I need cannot be given with online orders. Okay done. I order the glasses without lenses, take the glasses into my nearest store and pay for lenses. Today I follow up because I’ve gotten no updates, emails confirming I dropped anything off. Nothing. Guess what, the lenses were ORDERED AND ARE SHIPPING FROM THE WAREHOUSE. Once they arrive they will CUT THEM IN STORE and call me to pickup. Mind you, the store I go into, all of their employees are extremely rude and irritated all the time. This company is deceitful and pricey with no good result.

Don't shop at Lenns Crafters or Willowbrook Optometry Clinic Willowbrook Optometry Clinic I’m posting this to share my experience. Two years ago I was unexpectedly told I needed to pay out of pocket for an exam rather than having it billed to my insurance. I requested they process my insurance, and it seems that disagreement was recorded as a “negative interaction.” Recently I was contacted and told I may not be able to keep an upcoming appointment because of that note. The manager, Jenn, called repeatedly, and the tone felt rude and condescending even after I explained I was working and couldn’t take calls. When I asked what specific concern was being referenced, I wasn’t provided a clear explanation.ts.

My expensive glasses from Lenscrafters are useless. I took the first pair back and they ordered me a new pair that was supposed to be better.....they are still useless. I took the same prescription to Walmart and now have glasses that I can see great with at half the price. Lenscrafters obviously don't know what they are doing and I don't know how they are still in business

LensCrafters is ridiculously overpriced

Lens crafters have put a bad taste in my mouth with them and meta AI ray bans. Didn’t tell me I can’t have my glasses sized, that I had to contact Ray ban on line only for repairs. Then it’s been a month and still my glasses haven’t been replaced. $1100 for this. I’ll stick to my $300 Gucci glasss etc for now on. DONT BY FROM EITHER!!!

Very Bad customer support, my order was supposed to be delivered by 13th Oct, still haven't got it, i called your support line, i was put on hold by agent, after 25 mins of wait she told me system was down and call us again later, what kind of service is this?