LensalterWelcome to LensAlter At LensAlter , we create eyewear with style and originality in mind. Every pair is thoughtfully designed to stand out, reflecting unique trends and fashion-forward looks. Loved by thousands of fans worldwide, our glasses let you express your personality with confidence and flair. best-sellers kawaii-series New Arrivals Blog
Lensalter (lensalter.com) has 389 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Sisavanh
I love Hello Kitty! My Hello Kitty glasses is super cute and fashionable! I've gotten a lot of compliments! So glad I purchased this! Loveeee my glasses 🩷🥰🩷
Response from LensalterApr 16, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our products. Your feedback means a lot to us, and we look forward to welcoming you back soon!
riah ✪.
Customer Service was so great! my first pair had a slight barely visible crack unless up close and i sent them proof and they instantly send me a new pair, completely free of charge! i’m definitely more pairs of glasses from them!
Response from LensalterMar 14, 2025
Hi Riah, thanks for the supporting. If you have any issues about the product please feel free to contact us.
Adithi M.
Glasses were very small for face. Need model for reference. No return/refund, instead paid back only a percentage. Could've given extra coupons for their mistakes...
Response from LensalterMay 19, 2025
We sincerely apologize for the inconvenience caused by the frame sizing and our return policy. As customized lenses cannot be resold, we’re unable to offer full refunds, but we fully acknowledge the gaps in our service that your experience has highlighted. Thank you for your feedback—it truly helps us grow.
Bubz
My package was never delivered because the address was put incorrectly. I contacted customers in hopes to fix the address and to resend my ordered but ended up with the same incorrect address. I felt like they never made an effort to put the correct information. In the emails it just seems like a disconnected in language and understanding. Wouldn’t order from them again if customer service was this bad.
Response from LensalterMay 19, 2025
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the shipping and communication issues. We take full responsibility for the address error and the lack of clarity in resolving it. Your experience has highlighted gaps in our process, and we’ve actively improved both our verification systems and team training to prevent this from recurring. We completely understand your disappointment but hope to earn back your trust in the future. Thank you for giving us the chance to do better.
Clara T.
They definitely meet expectations!! I ordered two pairs, one with RX and one with just a blue light filtering coating on them. They took just over two weeks to arrive, which is pretty fast compared to other glasses companies. The non RX pair has a good quality coating on them, and they are very comfortable on my face. The lens design is on the inside of the lens, so the front of the lens is entirely smooth. I did notice the design is veeerrryyyy slightly off on one lens, but you literally can’t tell unless you’re inspecting the glasses closely🤣 I have a pretty strong prescription (-3.75 in one eye, and -5.75 in the other with an astigmatism in both eyes as well) and the RX frames are still light weight, and they were actually able to make the glasses, which I’ve been turned away from other manufacturers because of my prescription in the past. I will absolutely be ordering more glasses from them in the future, they’re really cute, sturdy feeling (so far!) and pretty cheap if you consider the customization and other features of the frames themselves.
Response from LensalterApr 16, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our products. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Melanie B.
The glasses are cute I just should have gotten regular glasses instead of sunglasses with the frames I got is all. Totally my fault I didn't know the design was on the inside of lens and you wouldn't be able to see it with sunglasses.
Response from LensalterMay 19, 2025
Thank you for your feedback – we’re glad you love the frames! 🌟 We completely understand the disappointment about the hidden design with sunglass lenses. This inspired us to plan to add “Design Visibility Tips” to product pages – thank you for helping us improve!
Khloe F.
I ordered lenses from this place but they canceled my order because of my high prescription - the site allowed me to put it in but an employee emailed me and repeatedly told me it wouldn't be good and inevitably refunded me. While I appreciate them telling me, it was very disappointing to be excluded because of my prescription.
Response from LensalterMay 19, 2025
Thank you for sharing your experience, and we sincerely apologize for the frustration caused by the prescription limitations. You’re absolutely right , we should have proactively communicated our manufacturing constraints before your order was placed. This is a gap in our system,.Your feedback is vital to our growth.
Niesha W.
Ordered the hello kitty glasses. They came in fairly quick. Packaging was beautiful and included a cute free gift. I also won a giveaway with them and the whole Sanrio collection is to die for!
Response from LensalterApr 16, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our products. Your feedback means a lot to us, and we look forward to welcoming you back soon!
