LenoxReviews of lenox.com

I ordered 3 personalized ornaments for Christmas on Nov.15, 2025. I received only 1 before Christmas. The other 2 arrived on Dec. 31 and one of them was broken. I tried several times to contact the company before Christmas to get the status of my order but received no response. I emailed them about the broken ornament and sent a picture documenting the damage. No response. I finally was able to get in contact with a representative through their chat feature (which was not workingon previous attempts). They took my order number and asked which ornament was damaged and then said they could not replace it at this time only reimburse me. I said fine. I have bought Lenox ornaments for several years for my grandchildren and am extremely disappointed in the service, communication, and quality of the ornaments this year. I think this will be the last time I order them.

I wish I had read other reviews here before placing my order from the Lenox.com website. I placed my order on 12/9, got a confirmation email and had no further communication from the company. My item was never shipped. I have emailed twice and submitted 2 chats, all with no response and waited on hold with the CS number twice for almost an hour. Today, I waited it out and finally spoke with someone after a 1.5 hr hold. My order was canceled by the system bc it was out of stock and the CS agent told me there would not be any stock of this item until next holiday season and there was nothing they could do. Again, I have had no communication that my gift to my mother was not coming. Had I known, I could have purchased something else instead of wrapping a picture of what I thought was just delayed in shipping. I am very disappointed with the lack of customer service by this company; this is NOT the Lenox of the past.

I ordered on item online on Nov 28th during a sale. I received a confirmation email that the order had been placed. When after six weeks the item had not been delivered, I attempted to contact customer service. I waited on hold for 2 hours and 30 minutes. There were 75 customers ahead of me! When I finally spoke to someone, they told me the item was out of stock. When I said it's been on the website consistently since November until today, he said the system was new(5 months) and was unable to indicate that an item was out of stock. I was told I would not be notified when it came available and since the sale was ending today, I'd have to pay full price. He then said they'd give me a credit, but I would have to pay first. This was one of the worst customer service experiences I've had in the last 50 years! Such a shame to see what has happened to the company.

Not even worth a star, issues with the unit when it just turns 10 years for the amount paid is Major BS! Will NEVER buy this brand again.

I returned $250 worth of products over a month ago and have not received a refund. They have not responded to chat messages or emails. I try calling but I just sit on hold forever and never get through to a representative.

Placed an order with 4 items. One item did not work. It would not light up and some of the features had fallen off. (This was not a delivery issue). I sent severals emails after being unable to get through on the phone, to which I got no response. Finally got through on the phone after waiting 2.5 hours before they picked up. They gave me a refund but told me if I wanted to reorder the item, I had to do it through the website and pay shipping. The guy was a little bit rude too. Probably stressed out and tired. Really bad customer service.

Never received my order. Emailed several times with no response to date. Sat on hold several days for hours no response. Their chat window is closed down. Reported to BBB. All I want is a response and to cancel my order. Horrible customer service.

Worst experience I have ever had with a company. Ordered from their website on 12/2/25 and never received the product. Tried contacting them multiple times via email and phone and couldn’t reach anyone. No one answers their phone and no one returns emails. DO NOT order from their website!!!