LenoxReviews of lenox.com

If I could give a no star rating I would. The Customer Service is the worst I have experienced in a very long time. I have been on hold for over three hours combined in the last two days, no response. I have tried chatting three times, , and chat was ended the ended abruptly, with NO response. I placed an order almost FOUR weeks ago and have not received it. Will definitely remember this unsatisfactory experience when purchasing gifts in the future.

If I could give zero stars I would. I called about an order that was never shipped, the person I spoke to canceled my order and now the item is out of stock so I can’t get the item. Almost intentionally bad customer service, I was super nice and just asking about my order status, and the person on the other end was just simply not nice at all and then cancelled my order. Absolutely atrocious customer service.

I placed an order for Christmas ornaments on November 10, 2025 after seeing them promoted on the TODAY show. I’ve never bought Lenox ornaments, I’ve always bought Hallmark ornaments, but wanted to get personalized ornaments this year. I called their customer service two weeks ago and finally talked to someone after an hour and he pushed my order through but I only received one ornament. I called after receiving the one ornament and was on hold for 3 hours. The guy told me that my order is in the que and will be delivered by Christmas. I tried calling again today and have tried the chat option and I get delivery failure on the chat option and was on hold for over 3 hours today and no one ever answered. I’m highly disappointed and would love a refund but don’t know how to request one.

I ordered two personalized ornaments for our two new grandchildren. They were placed on the same order. The order was paid in full at the time of placement. One ornament came and the other says there is a balance due - yet they charged my card the amount for both ornaments plus the added charge for personalization for both. I can't get anyone to answer the phone - been on hold for over an hour - chat is never working - they don't respond to emails.

I need to return an item from my order. They require a return authorization number to be included on the return card. There is a phone number to call to request this number. I was on hold for over an hour and a half then got disconnected. This is completely unacceptable customer service.

I would give them zero stars if I could. I placed an order a month ago. Where is it? They don’t respond to messages, online chat, or answer the phone. You are on permanent hold with a message that says “someone will be with you shortly”. This used to be a well respected company. What happened?

I'll start by saying own and love my Lenox. I purchased 3 sets of glassware, unfortunately in the wrong pattern. I called within 24 hours of ordering, but was told I would need to follow the return instructions once the order was received to get and RMA #. Multiple phone calls totaling hours of wait time, replies to requests for return calls due to long wait times never received, no response to chat and email requests. For a company whose website states "we will definitely get back to you as quickly as possible" they definitely fall short. Sadly, I think I'm the new owner of glassware I do not need or want.

I have tried for an over week to get customer service to respond. I have emailed several times, I have tried live chat (you have to leave a message) and I have tried to get someone to answer the phone for three days. My order was lost in transit. I do not believe they have anyone working customer service. I cannot even request a refund.