Lenny LemonsReviews of lennylemons.com

I'm only giving 2 stars instead of 1 because I did receive *some* of the items from my order. At the end of April, I received an email from LL about packs of masks for adults and kids. At that time, masks were out of stock just about everywhere and I hadn't been able to find anything kid friendly, so I jumped at the opportunity. I ordered a pack of adult masks and a pack of kid masks, but I was just shy of the amount I needed for free shipping. I found a cute bathing suit for my daughter and added that to my order. In the order notes, it said to expect some shipping delays- the adult masks would be shipped from China, but the kid masks and bathing suit would be coming from Utah. No problem, I didn't really need anything right away. It took a little less than 2 weeks to get the adult masks, and the kid's masks showed up a few days later. The email I received about the kid's masks being delivered said something like, "Hooray! The last part of your order has arrived!" I didn't think much of it, but after another week, I still didn't have the bathing suit, so I logged in to check. The bathing suit was listed as "in transit" but the USPS website said it was "pre-shipment." I emailed the company on May 19th and they responded on May 20th saying my item had been handed over for shipping and that I should give it 20 days before I became concerned. I said I would wait. It's been a month since I placed my order and 20 days since the swimsuit was "handed over for shipping." I understand shipping delays, but it doesn't take 20 days from the time you print a label to have USPS pick up the package. They will pick up pre-paid packages for free. I emailed to check on the status and didn't receive a response this time, so I have requested my money back. In the meantime, I found out that many of LL's items are from a cheap Chinese manufacturer who they just buy in bulk from and re-sell for a much higher price (like $5 vs. $30.) Sure, it's business, but they market things as if they're this little boutique and making them themselves. Disappointing. UPDATE 6/12: I removed a star because I have asked for a refund THREE times (saying I will gladly return the item if it ever does arrive) and each time, they have "nicely" refused by asking me to just be patient. I've been BEYOND patient. We don't even need the item any longer. When someone asks for a refund on an item that has clearly never shipped... and it has been more than a month... give them a damn refund! Especially when they offer to return the merchandise if it actually does arrive some day.

Absolutely terrible company, irresponsible, careless, and as far as I know, A SCAM. I purchased around 6 baby clothes for my upcoming baby and TWO MONTHS AFTER I haven't received a thing. I contacted them through email and they never replied to me, until I literally posted a comment on an Instagram post of theirs, and well, they decided to reply through private message. They said that they were sorry and that the package didn't reach their destination. THEY DIDN'T EVEN INFORM ME about this, not even to offer a refund. Nothing. Just like that, that's how careless they are to their customers. I returned the message saying to refund all my money back, and to send me a confirmation email because it was the LEAST proper thing they should do. So they sent me a refund email. If I wouldn't have contacted them several times and be on top of this, they would have stayed with MY MONEY without me receiving my stuff. More than TWO MONTHS of wait. TWO. Absolutely horrible company, don't purchase anything from them.

Stay away from this site! Have not recieved my order in 3 weeks! They charged my card almost immediately. Can't believe they are still in business.Will not accept emails .

Send all complaints to the BBB Stay away from purchasing items from this company all BAD reviews on the BETTER BUSINESS BUREAU (BBB) Let's get this company shut down. My kid is going to grow out of her clothes by the time they get here, if they get here. It's been more than a month already. Remember everyone having no comments on FB & IG is a sign of having bad reviews, they just delete them.

If you can’t get ahold of them try 808-261-2346. It is another number linked to their businesses.

I already left my review, they are horrible...and don't listen to their responses on here saying they would love to help out just email them.....I have emailed at least 10 times with no response, I called the number on their website that said their inbox is full, and I just tried to email them again and it said their email inbox is full. This is 100% a scam!!!

HORRIBLE COMPANY WITH NO CUSTOMER SERVICE. I really wish I would have read reviews before placing an order with this company. So many cute clothes but all a SCAM! Will not respond to my emails and tracking number is fake. I’m not even sure how a company like this one can still be operating.

One star but should be able to give zero stars! I never got my order after 3 months, they continued to give me the run around in every email saying shipping delays, finally demanded a refund, and then they kept part of the money! I'm guessing the shipping cost which was never actually shipped! Never order from this company! Horrible experience!