Adam P.
Where to start
Where to start - I bought a Lennar home in a 55+ community in Port St. Lucie, FL and I regret it! Most community home builders give you an unconditional 1 -year warranty, but not Lennar! You have a pre-walk through scheduled prior to close and then a final walk through just prior to closing. I noticed several defects on my pre-walk through which were noted - and they did fix most of them prior to the final walk through. The Lennar representative had me sign documentation that the defects were corrected, so I asked if I can still submit for warranty repairs prior to signing and I was told "yes" by the Lennar Rep., which I later found out is a false statement. Lennar stated they will not fix (cosmetic) defects after the homeowner moves in. Unfortunately, most of my complaints are about the shotty workmanship; crooked wall outlets, baseboards that show all the nail filler spackling, paint on the bathroom mirrors, sloppy caulking and the door threshold trim was poorly installed to name a few. The Lennar nightmare began immediately, even prior to closing; on the final walk through my washer and dryer were still in the garage but the Lennar Rep said the washer was damaged so they would get a replacement (It would take several weeks to get my replacement washer.) After closing, they gave me the wrong access code to the front door lock - so I was locked out and had to seek assistance from the Sales rep in the community. Once in my new home I naturally want to get some groceries - so I left and went shopping, but on return I could not get back into the gated community because I closed on a Friday and they did not tell me to go to the community to get gate pass prior to close. After I finally got in my home and was settling in, on the Wednesday following close, I was taking a shower prior to going to work my second shift job and the water turned off - Lennar would not even allow me one week to switch over all the utilities which is harder for one person to accomplish with all the problems associated with a new home move in. When I moved into my dirty home, because Lennar did not clean it prior to my acceptance as promised, I reached out to enquire about the washer and dryer and other concerns and they sent the Senior construction manager over who was sympathetic at first. He told me to put together a discrepancy list and he would take care of it; it took me a couple of weeks to collect my discrepancies and submit my list, when I gave it to him his demeaner changed and stated that he would need to run my list past the warranty department; and you guessed it, they denied my claims, stating they were cosmetic. He did however, come by to clean some caulking compound off the laminate flooring, which had limited success. They had a subcontractor workman come by to clean the remaining caulking off the flooring and when he left, the flooring was worse than before; he had melted some of the flooring with the Acetone cleaner he was using. I am still waiting for flooring repair 10 months later. The second moth following move in, my garage door came off the track, it took a couple of days to get fixed, thankfully I didn't have anything valuable in the garage. My AC unit stopped working in July - 8 months after move in. They did cover under warranty; however, the repair crew didn't know what they were doing and it took 2 days to fix, they also used a brazing torch and sent black soot all over my office space, they never bothered to protect my belongings. I wish there was a way to get the word out on a national level, to prevent home buyers from getting taken advantage of by unscrupulous builders like Lennar!