Jessy L.
Exhausting and Demoralizing
We love Rocking K. The nature-friendly design of the neighborhood, the community events, the welcoming neighbors and its strong sense of connection make this a place worth fighting for. Unfortunately, our experience with Lennar has overshadowed what should have been an exciting next step for us for us as new homeowners. While we expected the typical challenges that come with buying a new home, what we encountered went far beyond that. From the outset, their salesperson heavily promoted the "buydown" program, but it seems Lennar attempted to shift these costs onto us, until we caught the discrepancy in the contract. Intentional or not, it was concerning. They also failed to disclose important information about access to mail. Only after signing the contract did we learn, through an evasive addendum, that we would need to travel nearly an hour round-trip for over three months just to pick up our mail. Based on our interactions, their construction practices reflect a pattern of mismanagement and poor quality. To name a few we have experienced: A water leak from both the roof and a window - it caused water damage to our bedroom which required an emergency crew to arrive in the middle of the night. They spent most of the day removing sections of the ceiling, walls, carpet, and insulation. Weeks later, repairs are still ongoing. Lennar was made aware of early warning signs, first with a water-damaged baseboard months ago, which should have prompted further investigation, then later with peeling paint around the window seal. Instead of addressing these issues, they overlooked them until water was activiely pouring into our home. Uneven flooring near the stairs on the second floor - required invasive repairs that are still ongoing. For both this issue and the water damage repairs, we have had to repeatedly move furniture to accommodate the work. Improperly installed irrigation lines - leading to multiple rounds of dead plants, ultimately requiring us to make the repairs ourselves after repeated failed fixes. Substantial amounts of buried construction debris - including nails, screws, plastic, bricks, 2x4s, sharp sheet metal, and chicken wire, and estimated 100 lbs.+ - a heartbreaking realization as this means we cannot comfortably allow our son to play in the dirt. Beyond being hazardous, this level of buried debris raises serious environmental concerns. As these materials degrade, they can potentially leach harmful chemicals into the soil and water, impacting both our property and the surrounding area. Debris continues to be discarded in our front yard, even after prior claim submissions and cleanups. Improper installation of a sink and faucet, causing water to seep into the cabinetry below, and an improperly installed toilet. Repair crews have left rather impressive amounts of sawdust, footprints, and handprints throughout our home, along with unfinished work. Repeated poor quality work and lack of follow-through - Simple jobs that should have been completed correctly the first time have instead required multiple visits, additional repairs, and extensive oversight and follow through on our part. The mortgage approval process was equally challenging. Lennar’s team overlooked submitted documents, requested the same information multiple times, and failed to remove outdated versions, making it extremely difficult to navigate their online portal. More concerning, they overlooked key financial details that could have impacted our loan eligibility and later attempted to modify the agreed-upon loan terms. Due to these issues, we escalated the matter to the Arizona Attorney General’s office to ensure ethical practices were being followed. Perhaps the most alarming issue was the invasive connection Lennar appeared to maintain with our bank accounts. Hidden in the fine print of their overwhelming paperwork, contract signees may unknowingly authorize Lennar to retain access to personal financial data. Despite opting out of their “data sharing” policy, we later discovered, more than a month after closing, that Lennar Mortgage was still linked to our bank account. This raises serious privacy and financial security concerns. These are not minor inconveniences. These failures have directly impacted our time, our business, and our family. We had hoped for a resolution through constructive dialogue, but given the severity and persistence of these issues, we are left with no choice but to share our experience publicly in the hope that future homeowners can make fully informed decisions. We hope Lennar takes this feedback seriously and makes meaningful improvements for future homeowners.