For the first time I was able to get help I've been in debt most of my life because I never maid the big money but always had a big heart when helping people and never was thankful for people to say thanks so now I can say thanks to lending usa today for giving me a chance and I won't let you down.
SL
Shelia L.
It was so easy to apply and get…
It was so easy to apply and get approved.
NL
NL
I wish I could give zero stars
1/22/21 UPDATED REVIEW:
After posting my previous comment below, a rep did reach out and was incredibly helpful from their corporate office. I changed this review only do three stars just because of my terrible experiences previously (see below), but I did add the two stars due to the help from corporate who made sure to fix their mistakes. I do appreciate that they did this and may change my rating to 4 later if things continue to go well with them. I will give an update.
I wish I could give zero stars. This company is crooked, dishonest, and down right shameful. I had asked to be on the pandemic assistance and for them to put a hold on my account for a couple months. They agreed and said they would send me the paperwork but that it would take some time to send since they were understaffed. I waited and waited and called and called and was told that "don't worry" "your account is still in good standing", "you will get the paperwork soon". Months later, and many calls later, the paperwork hadn't come and low and behold I see that my credit has tanked 100 points!!! I was flabbergasted. I called and called and spoke to managers, reps, and various people. No one could help. They said to email the credit dispute department. I did that. Then, they said to send a letter to the credit dispute department. I did that. Finally after 6 MONTHS, my credit was fixed. THEN, last month, I look and my credit has once again tanked 60 points because of Lending co. I called to find out and even thought I was on autopay, it seems my card expired and could not be charged so instead of letting me know that I needed to update my payment info, they just tanked my credit without me knowing!!! They are SO unhelpful when you call, the reps are CLUELESS, and it is nearly impossible to speak to a supervisor. This business is UNETHICAL and I regret so much ever taking a loan from them. Now I am just trying to pay this off as fast as possible so I can get as far away from them as possible! NEVER EVER TAKE A LOAN FROM THEM. THEY ARE THE DEFINITION OF BAD BUSINESS, WITH ZERO MORALS.
Response from LendingUSAJan 22, 2021
Dear Nemi,
We have reviewed your concerns regarding your account and we sincerely apologize for any inconvenience that you may have experienced. After a careful review of your account information, we have confirmed that any negative credit reporting during the deferral period has been adjusted to reflect as current. We recently spoke with you to provide you the update and you confirmed this was your only concern. If you have any questions or concerns please feel free to contact us at [email protected] or call us at (800) 994-6177 ext. 0.
Thank you,
LendingUSA
LF
Lynnea F.
I was told on the phone that I would…
I was told on the phone that I would have 6 months no interest and that was a lie! I was able to get half of the fee removed after speaking with them.
Response from LendingUSADec 17, 2020
Thank you for providing your feedback, Lynnea. Please get in touch with us at (800) 994-6177 and we'd be happy to go over the details of your loan terms with you.
DC
David C.
The loan coordinators were friendly3455391
The loan coordinators were friendly, responsible and knowledgeable and assisted through the process in a conscientious, focused and in a timely way. I would recommend LendingUSA to any person that has an important moment in life and that is need of a loan for that purpose.
David C.
RO
Robert
Easy
Easy, quick, and no issues. When talked to customer service rep they were very polite and helpful. Guided me through the process quickly. Thank you very much for your help, My family is extremely happy with pur new puppy, once again thank you.
LE
Leticia
Great customer service
So far i enjoyed the people i spoke to very friendly, made the process easy and quick!!
BR
Beverley R.
Very Pleased
Recently I had the opportunity to speak with Mr. Jonathan Choi concerning my account transaction. Mr Choi was super polite, knowledgeable, clearly explained the process and is filled with patience. His vividness was a big plus for my understanding. Excellent Loan Coordinator. Thank you so much!