LendingUSALendingUSA exists to provide smart financing solutions at the important moments in life. The money people need when and where they need it.
LendingUSA (lendingusa.com) has 809 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · Irvine, California
Excellent
Investments & Wealth · Calabasas, California
Excellent
Investments & Wealth · Orange, California
Excellent
809 approved reviews, newest moderated first
Cedric W.
Completing the loan process was excellent and quick. My processor, Alex Ordonez was very knowledgeable and explained every detail in simple terms. He answered all of my questions and gave me some great advice.
Response from LendingUSAApr 5, 2023
Thank you so much for your kind words, Cedric. We really appreciate you taking the time out to share your experience with us. Cheers, LendingUSA
Evelyn Marie H.
Customer Service representative very professional and knowledgeable
Response from LendingUSAApr 5, 2023
Hi, Evelyn. Thanks so much for taking the time to write us a review.
Michael S.
Terrible customer service. I was double charged for the month of March of 2023 within two days. I only authorized one payment and not two. They said they would not stop the payments and would refund me that would take one month to do so because of them and taking an extra $449.39 out of my account. I am not able to pay my rent thinks, lending USA for screwing me over.
Response from LendingUSAMar 28, 2023
Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out. Cheers, LendingUSA
Angelia P.
The process was quick and easy. Everything was explained throughly and simplified to your understanding. There are no hidden fees and nothing is forced upon you if you're not in agreement with terms. You are given options within your financial ability when paying back loan. Customer service was friendly and knowledgeable. They spoke clearly and made follow up calls to make sure I understood terms.
Response from LendingUSAMar 21, 2023
Thank you so much for your kind words, Angelica. We really appreciate you taking the time out to share your experience with us. Cheers, LendingUSA
Max W.
Everything it’s been a nightmare 😡 I agreed to a 5 year loan and got a 4 year loan instead and you can’t pick your day for auto pay I think if you use auto pay you should definitely get to pick your day then when they took the first payment they had the wrong amount and the very next day they sent me a email to collect a debt for $1.09 omg 😳 when I got the loan you had a 10 day grace period and they were hounding me for $1.09 and it was THEIR MISTAKE you got to be kidding me very very very dissatisfied from the beginning and it got worse if they had 0 stars I would have picked that
Response from LendingUSAMar 20, 2023
Thank you for providing your feedback and letting us know about this issue, Max Wright. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 994-6177 and we'd be happy to help you out. Cheers, LendingUSA
Thomas Z.
Customer service was excellent and professional. answered all my questions that i had. Was a great experiance.
Response from LendingUSAMar 1, 2023
Thank you for your feedback! We are glad to hear that our customer service team was able to provide you with a great experience. We appreciate you taking the time to let us know how we are doing. We are always striving to provide the best service possible, so it's great to hear that we were able to meet your needs. Thank you for your support!
david G.
This service was fast and an easy process. Everyone was very courteous and easy to work with.
Response from LendingUSAFeb 28, 2023
Thank you for your kind words regarding our service. We are delighted to hear that our fast and easy process and the courteousness of our team made your experience a positive one. We strive to provide the best service possible, and your feedback helps us to continue to improve. Thank you again for your review!
Patrick T.
Customer Service representative was very courteous and friendly. The process was very streamlined, efficient and easy. Thank You for the great work!!
Response from LendingUSAFeb 28, 2023
Thank you so much for your kind words. We strive to provide the best customer service and experience possible, and we're glad that you had a positive one. We really appreciate your feedback and look forward to continuing to serve you!