Lemon Law GroupOur firm was started by attorneys who used to represent the auto manufacturer since the 1990’s so we have intimate knowledge of how the auto manufacturers will assess your claim and we know how to maximize any possible settlement for you. Our team of lawyers has successfully handled thousands Lemon Law cases and even if your car is not covered under your states Lemon Law, we will help you find the best legal solution to your automobile problem.
Lemon Law Group (lemonlawgrouppartners.com) has 717 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Legal Service Providers · Clearwater, Florida
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Legal Service Providers · Boca Raton, Florida
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Legal Service Providers · Miami, Florida
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Showing 67 reviews with 1 star · Clear filters
K
Very rude and unprofessional!
Response from Lemon Law GroupDec 2, 2019
We take feedback very seriously, that is why we read and personally reply to all client feedback whenever possible. We are unable to verify you were actually a client of ours. We stand by the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.
John
Be aware of this law firm they care careless and will lie to you so they can make you hurry and sign a contract without even getting you to send in paperwork so they can assess it to see if you even have a case to pursue other reputable law firms requires this before you even sign a contract but this law firm just ask you 5 questions and then say you qualify and pressure you to sign a contract and they way they represent you is very unprofessional you can’t talk to them not even the lawyer representing you the only contact is email and the results they produce is something you can do yourself without their help or anybody else’s help they can only win cases that are already winnable but if it comes down to where they have to put up a little fight on your behalf they will throw you under the bus and try to blame you for not proving the case when you sent in everything they have asked and proved it without a reasonable doubt they will just side with the manufacturer and blame it on you if sending in all the repair work on my car and all the necessary documentation is not enough for them and when the manufacturer puts up a little fight and says they won’t make a deal then they will give up and blame it on you when they have all the paperwork and facts in front of their faces they will take the manufacturers side be very careful of this place they are a scam their are way more professional law firms out their that cares about all of their customers and focus on giving the best results to all their customers not just the ones that are already 100% winnable without their help you will regret hiring hegalaw to represent you.
Response from Lemon Law GroupNov 15, 2019
We take feedback very seriously, that is why we read and personally reply to all client feedback whenever possible. We are unable to verify you were actually a client of ours and this appears to be a fake review as nothing in your review is correct. Not only are we a reputable law firm with outstanding lawyers, we have some of the most experienced Lemon Law attorneys in the country. Our lawyers constantly fight for our clients rights against the manufacturers on a daily basis and constantly file lawsuits against the manufacturers to enforce our clients rights. To allege that we are a scam or take the manufacturers side or back down from the manufacturers is not only false and but completely illogical considering we only get paid if we win. We will fight to protect all of our clients rights and since we have multiple attorneys in our firm that used to represent the manufacturer, we know how to win our clients cases. To allege that our experienced trial lawyers would back down from the manufacturer is absurdly incorrect and ignorant. We stand by our track record and the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.
ANNE B.
Waste of time! I bought a new car, in less than a year, it was at the dealer over 50 days. For the same thing. I'm not sure if they ever found out what is wrong with the car. but because it is running fine now, for a week . LLG dropped my case because Chrysler denied the first demand letter. Spend 2 months on LLG Not even sure they looked at all the papers I submitted.
Response from Lemon Law GroupSep 13, 2019
We take feedback very seriously. Your case was denied from the manufacturer and was not strong enough to move forward. You were discharged at zero cost. We stand by the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.
Robert S.
This business failed to respond to my BBB complaint like a real honest law firm. They responded that I was happy. I was not I did not get the services that I expected. I’m out the full price of my lemon Jeep Compass. And Steve verbally agreed my rights on my contract where not met. They want there cut of your money and give you less than what it cost to tag your vehicle. Warning ⚠️ highly recommend another company ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️ They will tell you want ever you want. This is not an accredited BBB business. Unethical business practices with using attorney bar numbers to file claim when the attorney is completely unaware of your case or who you are.
Response from Lemon Law GroupMay 31, 2019
Mr. Spencer, we are a bit surprised by this review after we were able to get you a settlement that you were happy with as a result of our hard work and representing you. Saying you were horribly represented or we breached some contract does not make sense considering that our representation resulted in getting you a settlement that you wanted and freely accepted. Additionally saying we didn't respond to your BBB complaint that you filed on your own against the dealership prior to retaining us is confusing considering we had nothing to do with you filing a complaint against the dealership. Not only was the BBB complaint irrelevant to our representation of you, there was nothing to respond to and we had no involvement with you leaving the dealership a bad review and complaint with the BBB. We definitely want to make all of our clients happy and welcome back feedback that will help us provide the very best legal services, so if you have the opportunity to clarify exactly what we could have done better, please contact Steve Winston, [email protected]
deborah L.
In January, 2019 they explained that 2 letters would be sent out. The first one would be sent and if there was no response, a second letter would be sent 10 days later. Explained that it could take 30-45 days to resolve. After waiting 45 days (during which time we never heard from them) we contacted them only to discover the 2nd letter had never been sent! So, 45 days later the 2nd letter was mailed. In the interim, the manufacturer (one of 2 entities involved) had gone into receivership. After no response to that 2nd letter we were told that they were not continuing with our case. In our opinion, they dropped us like a hot potato when one of the "deep pockets" they go after went into receivership.
Response from Lemon Law GroupMay 21, 2019
Deborah your comments about the letters are inaccurate and that is not why we chose to discharge your claim. We understand that you are not happy that we did not move forward, but it is within our right to do so. After our attorneys reviewed your claim we felt it did not merit us moving forward into litigation. Your out of pocket cost was zero and you have the ability to find another attorney to take your claim. We stand by our reputation as evident in our hundreds of 5 star reviews from satisfied clients across America. If you have had a bad experience with our service, please contact Steve Winston, [email protected]
Steve D.
They have received money from General Motors Corporation for settlement of my claim, they have never set me my money I have been after them for over two months Keep getting checks in the mail They are definitely scamming people, going to the State Attorney general and filing a complaint also to the Miami BBB Do not use them this is a fair warning
Response from Lemon Law GroupMay 7, 2019
Steve, with over thousands and thousands of successfully settled cases over many years, we have never had a client not receive their settlement funds. We mailed you check which you stated you never received. Then over the next few business days we left several voicemails and 3 follow up emails asking if you would prefer a free wire transfer or overnight FedEx check. Since we did not hear back from you we elected to overnight a check and emailed you the tracking number. A 1-star review feels a little harsh for a successfully settled case. We stand by the quality of our work as evident in our hundreds of 5 star reviews from satisfied clients across America.
Hector G.
The worst customer service I have ever had. Maritza and Rachel Cichowic treated me as if I were a nuisance instead of a customer that is paying for a service. I will never recommend this firm to anyone that I care about. Lack of communication was also major issue due to emails being responded to a week after I sent them. They only started to communicate and act like they cared after I spoke to Steve from the customer service department. Esther was the only helpful and nice person I spoke with in your office.
Response from Lemon Law GroupMar 16, 2019
Hector thank you for leaving a review. We take feedback very seriously, that is why we read and personally reply to all client feedback whenever possible. We want you to know that your experience and opinion as a client is truly important to us. However, two of your comments we would like to accurately address for clarification: 1) The gathering of the vehicles sales and service information is the responsibility of the vehicle owner. We have no access to that information and these documents were absolutely essential in order for us to negotiate and finalize a settlement that you were happy with and agreed to. 2) The manufacturer paid our fees, not you, so we are surprised to see your statement that you were obligated to pay us anything. In closing, we apologize that you felt that you were treated rudely and that you did not receive the level of communication you expected. We work hard daily to give a 5-Star client experience and we will use your comments to improve our communication process and client satisfaction going forward.
jimmy J.
Horrible company, they force you to make many calls and e-mails. Charge you for mail you send and receive and calls too. It’s cray. They just suck. I would not recommend
Response from Lemon Law GroupFeb 15, 2019
We are concerned that you were unhappy with our service. We take these matters very seriously, unfortunately, we have no record or recollection of any client experience fitting this account, nor can we verify anything about your identity from your name in our records. We searched our phone records, our CRM and our Legal Management Software and could find nothing. Additionally, we do not charge for calls and emails. If in fact, you were a client of ours, we would like to investigate this issue further, please contact Steve Winston immediately at [email protected] so that we can resolve this issue. Upon client verification, I will personally contact you and do whatever I can to remedy any dissatisfaction you may have with our firm. We are not perfect, however, we truly work hard as a team to help our client get a satisfactory experience whenever possible.