Leesa SleepReviews of leesa.com

I had an issue where I needed to return the mattress and get another one (from Leesa) outside the 100-day window. I figured they would be helpful but I was only offered a small coupon for the 1K investment I wasn't happy with. The service rep was kind enough but just a case of sorry about that. There are a ton of other companies to buy from for a better price so I will be taking my business and recommendations elsewhere.

First of all let me say I did not like there mattress. It was very firm to the point my feet hurt laying on it. I am warm blooded so I was hoping the claim for a cool mattress would be true, it is not the mattress held in my heat and I sweated all night long. I ended up sleeping on the floor it was so bad. Why three stars? I decided after sleeping on the floor I was buying a new mattress the next day even if I lost money on Lessa. I chatted with customer service on Leesa and the process went so smooth I was surprised and skeptical. They scheduled a pickup two days later, 1800 Junk, and they came and hauled it away, and then two days later I recieved a full refund. So not a good mattress, at least for me, I think the ads are misleading, but any company that sucks it up and gives a full refund is at least three star in my books. To try with confidence and great customer service, I lost a few nights sleep on what I though was going to be great mattress. Go to Sit N Sleep they have a machine called mattress match that you lay on and the computer narrows down the search in the store to about four mattress.

Apparently there were some "fraudulent" activity going on that they detected in THEIR systems. I know for certain that my credit card approved my purchase right away. I did not hear back from them until 4 days later. And I had to call them internationally to confirm all the information that I had accurately spelled out to them before. Thanks to them I'll be sleeping on the floor until they decide to deliver my mattress. Hope your mattress is good enough for my aching back.

The apparently are low on foam, as the twins now come .5-2.5 inches shorter than a standard mattress. Returns are not easy and the require you to measure "their way" and then they question the picture with the numbers. Almost funny if it wasn't pathetic. The bed is comfortable. But now I have regular sized frame for a twin and i have an almost 2 inch gap to the edge. But they say the "warranty team" reviewed it and it's within reason. Again, almost funny. Won't buy from them again sadly. Was a fan. Now I would try a Casper.

Mattress is hot. Unbelievably hot despite being assured by an agent for LEESA that it wouldn’t be ( I queried in advance of buying as memory foam component known for being hot). I bought at the time of having spinal surgery so wanted to be sure of comfort. Comfortable it is. But I feel like I am lying on a radiator all night. I did go back to the company but I was out of the the time scales. I was struggling with a rough recovery from surgery so didn’t get around to it before. They weren’t interested and given their advertising for fantastic service for customers I thought this was really poor. It was a very expensive mistake . . . . I would not recommend based on my experience.

Great service on the delivery. Mattress, OMG so comfortable!! The downside is we don't want to get out of bed in the morning. Regular back ache with our old mattress has completely disappeared!! Love it......

It really is a great nights sleep, and far cheaper than a lot of the alternatives. Added to that we were about to move house, and having the mattress delivered in a box meant that was one of the easier things in our flat to move. Would thoroughly recommend

Great customer service!!