Tony C.
Trying to return an item
Dave, Just got back from UPS and guess what, they couldn't confirm the same address that USPS couldn't confirm. So here is my offer, i will hold on to the box for now. I will not attempt to return it to a bogus address unconfirmed by two different shippers. If your company wants the item returned by me i want a prepaid shipping label from you, with any address thst can be confirmed by the shipper of your choice. This is your only option to get the item back from me. I was willong to pay the returned shipping fee but that is now off the table. I will be sending a copy of this email to Paypal to insure you will not be paid and whatever payment has been made will be returned to me. I am sorry i decided to do business with company and i will warn anyone to stay away from you.
Response from LED Factory MartSep 8, 2025
Dear Tony, We sincerely apologize for the frustration and inconvenience you’ve experienced with your return. We understand how important it is to have a smooth and reliable shipping process, and we regret that the address issues caused this complication. To resolve this, we have sent you a prepaid shipping label to ensure you can return the item without any additional cost or hassle. We want to make this as easy as possible for you and avoid any further inconvenience. Please use the provided label to ship the item back to us at an address confirmed by the carrier. We take customer satisfaction very seriously and appreciate you bringing this issue to our attention. Our goal is to provide a seamless shopping experience, and we are sorry we fell short in this instance. We hope this resolution helps restore your confidence in our company. If you have any further questions or need additional support, please feel free to reach out directly. We truly value your business and hope we can make this right. Thank you for your patience and understanding.