LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

Jared C.
Apr 21, 2026
Terrible AI BOT customer service
Order was placed at 12:30am EST Sunday, 4/19. I requested to cancel my order at 7:30am EST on 4/19 and I provided the order number as requested. At 1:59am EST on Monday 4/20 (which is the middle of the night) I received a message in the website’s chat asking if there we anything way they could help and to respond soon before the order shipped. I replied to cancel the order immediately at 7:40am EST 4/20 when I woke up and never received a response.
Response from LED Factory MartApr 22, 2026
Dear Jared Carey, Thank you for your honest feedback, and we are very sorry for the poor experience you had with our customer service. We want to confirm that your order has already been canceled and fully refunded. We are actively reviewing how we handle cancellation requests and overnight chat responses to ensure this does not happen again. Thank you again for bringing this to our attention — it will help us improve.
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Jon B.
Apr 21, 2026
Friendly web site and good products.
Friendly web site and good products. I was looking for a good quality set of LED headlamps to replace dilapidated OEM headlights for my 2008 Tundra and LED Factory Mart had what I was looking for at a reasonable price.
Response from LED Factory MartApr 21, 2026
Dear Jon, Thank you for your kind review! We're glad you found our website easy to use and discovered the right LED headlamps for your 2008 Tundra. Providing quality products at reasonable prices is our goal. If you need any assistance, our team is always here to help you anytime you need.
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Rich A.
Apr 20, 2026
Quick and easy
Quick and easy. They had what I was looking for at about a quarter of the price of other stores. Waiting to see what the quality will be. The description of the Bronco cover is identical to the the other sites, so we'll see.
Response from LED Factory MartApr 21, 2026
Dear Rich, Thanks for your review! We're glad you found the Bronco cover quickly and at a great value. We understand wanting to see how it performs, and we stand behind the quality we offer. If you have any questions or need support, we're here to help every step of the way.
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William R.
Apr 18, 2026
Very easy website to navigate
Very easy website to navigate. The items to choose from were easy to look at and compare. I’m hoping their products are as good as I have heard.
Response from LED Factory MartApr 20, 2026
Dear William, Thank you for the great review! We're glad you found our website easy to navigate and compare products. We work hard to ensure quality matches the experience, and we're confident you'll love your purchase. If you need any help, we're always here and happy to assist with anything you need.
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Dennis W.
Apr 17, 2026
Great Experience
Super easy checkout experience. They had the exact grill I was looking for; for my Jeep JK. The only disappointing thing I found was that they were out of the fog lights I wanted to order. The only negative thing I could say is that something was out of stock, other wise my experience so far has been great and I look forward to ordering from them in the future.
Response from LED Factory MartApr 20, 2026
Dear Dennis, Thank you for the fantastic review! We're glad checkout was smooth and you found the perfect grill for your Jeep JK. We apologize the fog lights were out of stock—we’re working to restock soon. We appreciate your support and look forward to helping with your next upgrade today very much.
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Consumer
Apr 15, 2026
zero communication
zero communication. first order I canceled due to the same issue and going past there intended 1 to 7 days then told me the order was delivered and wasn't even my order. I want the light so I'm trying again and the same thing NO COMMUNICATION. Go on shop.com to track and nothing. On the verge of canceling a second time. I literately live 20 minutes from the Ontario California location which they said they we're stock. Still waiting.
Response from LED Factory MartApr 16, 2026
Dear Consumer, We’re very sorry for the delay and lack of communication. Your feedback is important, and we want to resolve this quickly. Since we couldn’t locate your order number, please reach out to our team at [email protected] so we can verify your details and provide immediate assistance. Thank you for your patience.
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Scott C.
Apr 14, 2026
I placed my order over a week ago
I placed my order over a week ago, and it still hasn't shipped, and I've reached out to customer service multiple times and still don't have a clue when I'm getting my lights. I placed my order because the website stated they use FedEx and that shipping would take 7 days. I was fine with that, but the items haven't been loaded onto the truck for tracking.
Response from LED Factory MartApr 15, 2026
Dear Scott, We’re very sorry for the delay and inconvenience you’ve experienced. We understand how frustrating it can be to wait longer than expected for your order. Unfortunately, we couldn’t locate your order with the information provided. Please contact our support team at [email protected], and we’ll review your case immediately to provide an update and ensure a quick resolution. Thank you for your understanding and patience.
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Gerald L.
Apr 11, 2026
I made this order on 4 April
I made this order on 4 April. My order showed shipping was 1- 7 days. Today is 11 April and my order stills says that you are preparing for shipping. My merchandise did not show to be backorder and I have received no email stating there was an issue. I can only assume that you are failing.
Response from LED Factory MartApr 13, 2026
Dear Gerald, We’re truly sorry for the delay and confusion. Your order was processed and shipped, and the tracking details have been sent to your email. Sometimes carrier updates take a bit to appear online. Please check your inbox or spam folder for the tracking number—our team is here to help if you have any further questions.
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