LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

bryan B.
May 14, 2026
I went to order 4 tube jeep doors for…
I went to order 4 tube jeep doors for my 2023 gladiator and the default setting on your website is set to show the 2 rear doors. But the head line on my receipt says front doors with mirrors and rear doors without mirrors. It is very misleading. I was trying to have these doors for my son to drive to prom with and now thats out the window.
Response from LED Factory MartMay 17, 2026
Dear Bryan, We are sorry for the confusion and frustration caused by the product selection and labeling on our website. This is not the experience we want for our customers. Please contact our support team [email protected] immediately so we can review your order and make this right as quickly as possible. Thank you for bringing this to our attention and helping us improve.
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kenneth J.
May 14, 2026
Tracking
Tracking I don’t need another app I need to know when I get my order
Response from LED Factory MartMay 14, 2026
Dear kenneth, We truly apologize for the frustration. Our goal is to simplify your experience, not complicate it. Your tracking number was sent via email for easy access without any app downloads. Please check your inbox or spam. We appreciate your patience and are committed to improving our communication to better serve you.
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George L.
May 10, 2026
You would not accept the code for 15%…
You would not accept the code for 15% off. Even though it stated that it was active on the web site and showed up at first. Then was rejected at the confirmation of purchase. Very disappointed.
Response from LED Factory MartMay 12, 2026
Dear George, Thank you for your feedback. We’re sorry for the frustration caused by the discount code issue. We have reached out and are happy to refund the 15% difference. Please contact us if you need assistance or have any additional questions.
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Brian H.
May 6, 2026
I placed my first order on May 1
I placed my first order on May 1, 2026and was quite excited about it. Now it's May 6, 2026 and my order has still not even shipped yet. I have tried several times to get a hold of someone, but I have not been able to speak with anyone. I've tried calling and I have spent emails, still nothing. I'm really trying to be patient and not just cancel my order and business.
Response from LED Factory MartMay 7, 2026
Dear Brian, We sincerely apologize for the delay and the difficulty reaching our team. We understand how frustrating this is, especially for your first order. We’ve replied to your email with an update on your shipment and next steps. Please check your inbox or spam folder, and feel free to respond directly so we can assist you further right away today.
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Larry T.
May 5, 2026
The items took over a month to receive
The items took over a month to receive. I needed it quicker so I ordered from a competetor. I have emailed several times, tried calling to talk to someone, but I still don't know how to return the item.
Response from LED Factory MartMay 7, 2026
Dear Larry, We’re sorry for the inconvenience you experienced with shipping and communication. We’ve responded to your email with detailed return instructions and are here to assist further if needed. Please check your inbox or spam folder, and feel free to reply directly so we can ensure this is resolved quickly.
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Jonathon B.
May 5, 2026
I have ordered several light packages…
I have ordered several light packages from LED Factory Mart. Have always received great products and very helpful customer service.
Response from LED Factory MartMay 6, 2026
Dear Jonathon, Thank you for your continued support! We're thrilled to hear you've consistently received great products and helpful customer service from LED Factory Mart. Loyal customers like you mean everything to us. We’ll keep working hard to deliver quality lighting and reliable service every time. We appreciate your trust and business.
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John S.
May 4, 2026
Quick and easy
Quick and easy, They back up their product. I will buy from them in the future.
Response from LED Factory MartMay 6, 2026
Dear John， Thank you for the great review! We're glad your experience was quick and easy and that our commitment to standing behind our products made a difference. Your trust means a lot to us, and we look forward to serving you again in the future. Thanks for choosing us so much.
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DE B.
May 4, 2026
All Good
Everything worked as it should and it's a good quality product
Response from LED Factory MartMay 6, 2026
Dear DE BEER, Thank you for the 5-star review! We're glad to hear everything worked as expected and that you're happy with the quality. We take pride in delivering reliable, well-built products, and your feedback means a lot to our team. We appreciate your support and look forward to serving you again soon.
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