First of all, let me start by saying I’ve had the LED face mask for a couple of months and am seeing great results! Unfortunately my product seemed to have a faulty battery pack which caused it to not always turn on easily. I wrote the company and supplied photos and a video of the product outlining what was happening.
They immediately responded and corrected the issue and are sending a replacement. The customer service has been exceptional— matching the product itself! Highly recommended!
Response from LED EstheticsJul 30, 2026
Thank you Laura, happy to help!
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Holly W.
Excellent customer service!
Excellent customer service!
Response from LED EstheticsJul 30, 2026
Thank you, Holly!
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Shaye H.
Customer service is fantastic and the…
Customer service is fantastic and the company really stands behind its products. I was having connectivity issues with my mask and after troubleshooting and doing due diligence on both ends, they were able to quickly send me a replacement. I really love this mask, it’s the best I’ve had and I’m grateful for the people behind the product. Thank you!
Response from LED EstheticsJul 30, 2026
We're happy you love your mask, Shaye!
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Christine H.
I have used the red/blue light face…
I have used the red/blue light face mask as well as the red light neck collar regularly for just over a year. I am 39 and often get compliments on my skin! I intend to continue using these products as staples in my skin care routine.
Response from LED EstheticsJul 30, 2026
We're so happy you're seeing results, Christine!
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Jeanie N.
Great investment for your skin! 🥰
I am an esthetician for a high end Marriott Resort in Denver where the sun & altitude can wreak havoc on the skin. I work on local Coloradans with weathered or sun damaged skin & recommend the Glotech face mask & collar for neck & decollete to all my clients/guests.
it has done wonders for my skin & those guests/clients I’ve recommended it to. I also use it post laser & microneedling to accelerate the healing process & it’s supported my healing & been preventative for sun damage since I also live in Colorado. It’s also super dry here & this has been my little miracle worker @ home treatment.
I use it daily for 10 min & it has been 11/10 experience for me. It’s a results oriented device & I use other professional devices in the treatment room & this is my go to device. It’s also easy to travel with & it comes with cute satin bag to travel with. Definitely recommend both the face & collar for best results.
Response from LED EstheticsJul 30, 2026
Thank you Jeanie!
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Hope R.
I have been using the cap
I have been using the cap, face and neck red light from Glotech and have loved it and have really seen the difference. I am also incredibly appreciative of LED Asthetics customer service as they are easy to reach and continue to stand by their products. The cap I researched is one of the better ones on the market. Thanks for all of your help!
Response from LED EstheticsJul 30, 2026
You're welcome, Hope! Happy to help :)
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Amy F.
Questions were immediately answered…
Questions were immediately answered upon purchase and I feel confident this company stands behind their products with good reason. Great customer service. Hoping the product is also satisfactory!
Response from LED EstheticsJul 30, 2026
Happy we could help, Amy!
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Della I.
I have truly enjoyed my GlowTech LED…
I have truly enjoyed my GlowTech LED Mask and have made it a regular part of my daily skincare routine. At 51 years old, I take great pride in caring for my skin, and every morning I cleanse, use my GlowTech LED Mask with both the red and blue light therapy settings, and then follow with my serums and moisturizer. I’ve genuinely noticed a healthier, more radiant glow in my skin, and I appreciate how easy the mask is to incorporate into my regimen.
One thing that has impressed me just as much as the product itself is the outstanding customer service. Whenever I’ve reached out with a question or concern, the team has always been kind, professional, patient, and genuinely willing to help. Nicole, in particular, has been wonderful to work with. She has taken the time to listen, explain everything clearly, and make me feel like a valued customer throughout the process. Katrina was also quite helpful, following up with any additional support that I needed via text. It was a pleasant experience working with these two ladies,
Although I’ve unfortunately experienced an issue with my replacement device, I truly appreciate the care and attention the LED Esthetics team has shown in working with me toward a resolution. That level of customer service speaks volumes about the company and is one of the reasons I continue to recommend their products.
If you’re looking for an LED mask that can easily become part of a consistent skincare routine, GlowTech is definitely worth considering. I’ve enjoyed the results, appreciate the company’s commitment to its customers, and look forward to continuing to support LED Esthetics in the future.