LeaseRunner Reviews | Read Customer Reviews of leaserunner.com

LeaseRunnerReviews of leaserunner.com

4.5277 reviews
Internet & Software
1755 Telstar Dr. Suite 300, Colorado Springs, Colorado

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LeaseRunner

About LeaseRunner

At LeaseRunner, we believe that being a landlord should not feel like a side-hustle. Instead, owning and managing residential real estate should be more like having a passive income. We built LeaseRunner to help landlords with the riskiest decisions of tenant screening and selecting a new tenant, staying compliant with local and state lease laws, and providing landlords with tools like digital rental application, tenant screening, lease e-signing, and online rent payments. LeaseRunner is one of the very few, if not the only, tool that does not charge periodic fees. Whether you own or manage one property or 20, LeaseRunner will make you look like a tech-savvy landlord.Your applicants and tenants want to complete and pay for their application online. They are expecting a lease with e-signature, and they do want to pay rent on time if you offer Autopay. LeaseRunner can do all that.Our tenant screening reports are the most comprehensive in the industry. LeaseRunner offers full Credit Report, not just the score. It offers Eviction Report and Criminal Report according the FCRA and Fair Housing rules. In addition, our automated Payroll Verification and Cash Flow Report goes above industry standards.

LeaseRunner (leaserunner.com) has 277 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: leaserunner.com
Website: leaserunner.com
Category: Internet & Software
Location: Colorado Springs, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LeaseRunner reviews

277 approved reviews, newest moderated first

Sidney M.
Jul 23, 2026
excelant profesional servicamazing servicee
excelant profesional service
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Lance C.
Jul 23, 2026
I'm very thankful for easy it is to use…
I'm very thankful for easy it is to use Leaserunner!
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Pradeep N.
Jul 22, 2026
I am using it from last few years
I am using it from last few years. Where is customer support now?
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VA
Jul 22, 2026
Terrible customer service
Terrible customer service. Your online help/ guidance is flawed and does not match the workflow. It misguides or hallucinates. Excellent and comprehensive documentation and templates.
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MARK
Jul 14, 2026
so useful
so useful, straighforward and give incredible peace of mid to know we're generating documents in compliance with state and federal law. and it's a great reassurance to know that background checks are thorough and respect privacy
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Ellie P.
Apr 28, 2026
Honestly if I could leave zero stars I…
Honestly if I could leave zero stars I would. We are moving across country application fees are expensive so we were so excited about this option to pay it and then share it and save at least a little cost in the long run. Then it came time to access it a 2nd time. Couldn't find an email with a link so I tried their website. Verified says not right (I know thats wrong) so emailed customer service. The end result of those 4 back and forth emails was being talked to like a delayed child who didn't understand how email works. Customer service is what keeps customers, whatever you have is not.
Response from LeaseRunnerApr 28, 2026
This customer exaggerates and misconstrues the interaction with customer service. Here is the email interaction for transparency: https://hidrive.ionos.com/lnk/euKpLAIUu
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Gina B.
Mar 30, 2026
My tenant set up payment through your…
My tenant set up payment through your site and submitted the first deposit on March 21 st. I received email confirmation of this from lease runner. It said the deposit was scheduled to be in my account by the 24th of March, or at the latest, March 27th and we have not seen it. We have confirmed account numbers and I cannot seem to get a quick response ( none so far) from lease runner regarding this. I have left a phone message and sent a message through the help email portal.
Response from LeaseRunnerMar 30, 2026
This reviewer's phone call was returned within one of hour of her leaving a message. During the phone call with her we explained all details regarding the payment in question.
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Gregory T.
Mar 25, 2026
I’ve been using Lease Runner for over…
I’ve been using Lease Runner for over 12 years. They make the paperwork and management SO easy. It’s great having a “system”. Honestly. Can’t think of anything to improve. I’m grateful for this service.
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