VA
Terrible customer service
Terrible customer service. Your online help/ guidance is flawed and does not match the workflow. It misguides or hallucinates. Excellent and comprehensive documentation and templates.

At LeaseRunner, we believe that being a landlord should not feel like a side-hustle. Instead, owning and managing residential real estate should be more like having a passive income. We built LeaseRunner to help landlords with the riskiest decisions of tenant screening and selecting a new tenant, staying compliant with local and state lease laws, and providing landlords with tools like digital rental application, tenant screening, lease e-signing, and online rent payments. LeaseRunner is one of the very few, if not the only, tool that does not charge periodic fees. Whether you own or manage one property or 20, LeaseRunner will make you look like a tech-savvy landlord.Your applicants and tenants want to complete and pay for their application online. They are expecting a lease with e-signature, and they do want to pay rent on time if you offer Autopay. LeaseRunner can do all that.Our tenant screening reports are the most comprehensive in the industry. LeaseRunner offers full Credit Report, not just the score. It offers Eviction Report and Criminal Report according the FCRA and Fair Housing rules. In addition, our automated Payroll Verification and Cash Flow Report goes above industry standards.
LeaseRunner (leaserunner.com) has 277 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Colorado Springs, Colorado
Excellent

Internet & Software · Denver, Colorado
Excellent

Internet & Software · Colorado Springs, Colorado
Excellent

Internet & Software · Greenwood Village, Colorado
Excellent
Showing 3 reviews with 2 stars · Clear filters
VA
Terrible customer service. Your online help/ guidance is flawed and does not match the workflow. It misguides or hallucinates. Excellent and comprehensive documentation and templates.
Brad C.
LeaseRunner provides a Customer Service phone number, but no one ever answers and you can't leave a message. It's just an outgoing message telling you to email them. You are stuck with email support, which is the least effective form of support. After a few emails to and from their representative, I was left with a clear and unsatisfactory explanation as to why rent takes 8 days to deposit into a landlord's account. They say it only takes 5 days, but that's only if the rent payment is timed perfectly; otherwise, it takes a lot longer. If you don't care when you get you money, it's an okay site.
Response from LeaseRunnerJul 3, 2025
All ACH payments through LeaseRunner take five business days. Please see https://leaserunner.zendesk.com/hc/en-us/articles/360036114731-All-You-Need-to-Know-about-ACH-Rent-Collection-Process
David N.
Too complicated to use, cannot customize the lease easily, rent payments take about a week to get to me plus they charge a fee and Zillow does not.
Response from LeaseRunnerNov 8, 2023
David, we appreciate your feedback. We have come a long way since you have become a customer and improved many of our features. However, we cannot do it for free like Zillow that is buying stats for their quarterly reports to keep investors hopeful. The 5-business days ACH processing for 3rd-parties has been our complaint with the ACH system as well. We are adding a credit card payment ability for faster settlement to the landlord's account in January, 2024 to help tenants make their payment even if times get tough.