Leap CreditReviews of leapcredit.com

Response from Leap CreditMay 4, 2020

Hi Daniel, First, thank you for being a Leap Credit customer. We appreciate your kind words and always strive to provide the best customer service possible. We understand your disappointment with your loan interest rate, but please understand several factors go into the rates we apply. Please reach out to us at (888) 532-7842 at [email protected] if you’d like to discuss this further. We are always looking for ways to improve our product and reduce our rates.

Response from Leap CreditMay 4, 2020

Hi Pam, We apologize for any inconvenience this is causing you. On page two of the loan agreement, there is REMOTELY-CREATED CHECK AUTHORIZATION. You agreed for LeapCredit to draw the bank account on file in case of administrative returns, where the original payment could not be processed, including late fees. Any payments debit from your outside of the payment schedule is for missed payments. There are a few outstanding payments on your account, which we have waived late payment fees for. Please note that these are not extra debits, these are payments that bounced in the past. You can refer to the loan agreement to see the total number of payments required to pay off the loan. Please feel free to call (888) 532-7842 or email us at [email protected], and we’ll be happy to discuss your concerns in more detail.

Response from Leap CreditMay 4, 2020

Hi Debbie, we always hate to hear when customers aren’t delighted with their Leap Credit experience. We are offering payment extension due to these trying times. Our extension does require a signed agreement for you before they become active. If the agreement is not signed, the payment schedule outlined in the loan agreement will proceed. We can walk you through this process if you contact us at (888) 532-7842 or email us at [email protected].

Response from Leap CreditMay 4, 2020

Hi Dianne, we never like to hear when customers like you are disappointed with their Leap Credit experience. We do not fund loans without signed consent and have a three-day cancelation policy for any customers that changes their mind about the loan. We are always looking to improve our services. Please feel free to call (888) 532-7842 or email us at [email protected], and we’ll be happy to discuss your concerns in more detail.

Response from Leap CreditMay 5, 2020

We’re very sorry you feel this way but can certainly understand your feelings. While we do strive to provide exceptional customer service and appreciate your kind words, we never like hearing when one of our customers is disappointed with their Leap Credit experience. The payment debited from your account is for a missed payment. We have waived late payment fees. Please note that these are not extra debits, these are payments that bounced in the past. We encourage you to refer to the loan agreement to see the total number of payments required to pay off the loan. We are always looking to improve our product and services. Please give us a call (888) 532-7842, or email us at [email protected] if you’d like to discuss this further.

Response from Leap CreditApr 30, 2020

Our goal is to provide every customer with unprecedented service. We’re so glad your experience with us was a good one, and we always want to build positive relationships with our clients, and we hope the next time you’re in financial need, we can continue to nurture that relationship.

Response from Leap CreditApr 30, 2020

We are truly sorry you had a less than excellent experience with us. All paid in full loan customers do receive a congratulatory email with the date the loan was paid in full. Our representatives can see only specific details concerning the customer's account. Our refund policy does dictate we receive a bank statement to verify the transaction did process on both ends. We are always looking to improve our services. Please feel free to call (888) 532-7842 or email us at [email protected], and we will be happy to discuss your concerns in more detail.

Response from Leap CreditApr 28, 2020

We understand your frustration. Our interest rates are based on a number of credit and non credit related factors and at Leap Credit, we are always looking for ways to lower our rates and improve our product. We always disclose the rate explicitly prior to signing and funding of the loan. We value you as a customer and certainly appreciate your feedback. Please feel free to call (888) 532-7842 or email us at [email protected] if you’d like a payment plan to help pay off the loan.