Samantha H.
Reps do not have correct information, disorganized files
Updating my review: After a lot of back and forth I finally received my certifying document however, the document I received was for a completely different patient with different information (only the name of the file was mine and everything else belonged to someone else). When I reached out about receiving the wrong document - I was given an apology and told that that the state should be reaching out to me within 48 hours. I was not given the correct document after pointing out the wrong one. The approval email from LeafyDoc tells me to fill out my state application and wait for a card - this was already done. It seems either the rep unknowingly has wrong information or the information was intended just to give me the runaround. I went to another doctor and was able to complete my appointment, receive my certification, view my allotment with the state, and go to a dispensary all within minutes of the appointment ending. I did not need to contact the state nor did I need to wait for the state to contact me about my certification. I didn't need to wait 48 hours for anything or any reason. I didn't need to wait for a physical card to visit the dispensary. All of the information I received from the LeafyDoc rep was incorrect. I've reached out for a refund but who knows if/when that'll happen. This is one of the most expensive services for certification in MD and the customer service and quality do not match what you pay for. I paid less than half as much at another doctor and was able to go to the dispensary immediately after.
Response from leafyquickwellness.comMay 19, 2022
Hi Samantha! We appreciate your comments and have taken this in consideration to improve our process. We want to make sure all patients get a seamless experience. A customer service representative reached out to you earlier to make sure that everything is back on track for you. Please feel free to reach out to us if you have any additional questions or need assistance with anything that might have remained outstanding. Thank you again!



