Steven
Disappointed
Everything that they tell me has never happened before seems to be happening on my shower renovation every step of the way. I’m not sure how competent they are in dealing with problem solving and solutions to fix things that they did not anticipate. I feel that had I not kept on top of things every step of the way I would have waited much longer to get things fixed. They installed a defective shower door from the only company, Arizona Doors, and after attempting to fix my water leaking outside my shower every way but the obvious step of replacing the door which bent on the left side allowing water to get behind the Still and then water leaks out of the shower. I have to keep a towel on the floor daily. If Arizona Door can’t replace the door properly I was told I can get my own custom door which will not be covered by the lifetime warranty I was promised. The staff at Leaf seems unequipped to deal with problems effectively. I don’t have a lot of confidence in their capacity to fix things that don’t go smoothly. Renovations are always problematic. I renovated my entire house prior to this shower renovations in 2 of my bathrooms. I’ve never had as much disappointment with any other contractors I’ve dealt with. Leaf appears to mean well yet not capable of taking effective actions in a timely manner. This project began in March 2022 and on July 3 I’m still uncertain when it will be complete.
Response from Leaf Home Stair LiftJul 5, 2022
Thank you for taking the time to provide us with this valuable record of your situation, Steven. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at [email protected] if you would like to share any additional details we can take into consideration.


