Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

Very professional and courteous!

My experience was horrible. I was told they would put tile in the shower. Didn't get it. I was told they would put in a pedestal sink and if there was no tile they would match it the best they could. Didn't get it. They said if I buy the toilet they would put it in. Well I had to call them after they said it was complete. They also said they were putting a seat for my husband to sit on. That is a joke. My husband can't walk and he surely couldn't sit that low. I had to pay over $4000.00 more than what the VA provided. I thought this was a good company. I should have went with the first man that came in. When the rep came out he told me they were going to do all this and guess what? I am not a happy customer.

Great and Person was very friendly and cour

Quality product, great install team (Robert, James and Anthony), awesome sales rep (Robert) and fantastic follow up by Chris. We never felt pressured, the communication was spot on. I would highly recommend then for your bathroom referb 5 stars and 2 thumbs up

CONVERSION OF GARDEN TUB TO WALK IN SHOWER: I purchased based on what the salesman promised. He said the old drywall on all three side would be replaced floor to ceiling with green board. Did NOT happen. Back walk not replaced. Each end walk only replaced on bottom half. He sold me a 32 inch pan to replace my 42 inch garden tub. The supervisor that came out for the pre-inspection upgraded to a 36 inch. It still ended up being 6 1/2 inches more narrow than the garden tub. This left a 6 1/2 inch gap between wall and the floor leaving the sub floor exposed in front of the shower. Now I have a 60 inch by 6 1/2 inch gap of sub floor exposed. The grab bars he showed me when he came to our house were super high quality and heavy duty. He said I couldn't buy this quality at Lowes or Home Depot. Well they ended up not installing the sample he showed me, but cheap light weight ones. I ask the salesman if they used sub-contractors and he said "no". He said everyone was Leaf Home employees. This turned out NOT to be true. The person that did the installation was a sub-contractor and not a Leaf Home employee. When the plumbing was done for the drain the ceiling/drywall below the drain collapsed and all the dust and debre fell into our closet downstairs beneath the drain. It took 3 hours for me to clean this up NOT the installer. One person showed up for the install. I ask if he had any help and he said "no". In my opinion this was way too big a job for one person, especially what I was being charged. He worked 12 hours the first day with no break or lunch and was totally exhausted. The second day 12 hours again and I fed him lunch so he would not be hungry. The job was too overwhelming for one person with no helper. I feel this contributed to lesser quality work. I told the salesman initially that I wanted a low profile and ended up with a 5 inch step up. NOT exactly what I was expecting. Also I don't believe the sales tactic used is exactly ethical. At the end of his sales pitch he said I can ONLY give you this price now! When I walk out the door I can't give this price again. Based on the promises he made we made the purchase which I regret now.

When the caulking was applied to the top of the shower walls. He did not remove the excess caulking from the ceiling. Now the paint will not cover those areas. Also he did not resecure the toilet to the floor after removing it to put the floor in. If the rusted bolts were a problem securing it then he should have told me.

I purchased a walk in shower from Leaf Home Safety Solutions 7/16/22. The salesman assured me that they were the manufacturers, suppliers and installers. I scheduled the demolition and installation for 8/9/22. When the installers didn't show up I called the Ohio office and found that it never made it to the schedule. We rescheduled for 8/16/22. The crew was 4 hrs. late and worked about 4 hrs. and left. They said they would be there at 9 the next morning but didn't arrive till 11:30. They left at 2:30 without saying anything. They did not show up 8/18. Once again I had to call. The crew did not show up 8/19/22 but called me at 10:00 AM and said they would be there in 2 Hrs. They did not show nor did they remember talking to me earlier. A new crew was scheduled for 9/22/22. They did show and seemed somewhat responsible. They are not done yet. I would not recommend Leaf Safety Solutions to anyone. Overpriced and deffinetly undependable.

I am happy with the install aside from a couple of small issues they are coming out to fix.