LD ProductsReviews of ldproducts.com

I PLACED AN ORDER 10.07.23. IT IS NOW 10.23.23. 16 DAYS AGO. THIS SHOULD HAVE TAKEN MAYBE 5-7 BUSINESS DAYS FROM ANYWHERE. I TRIED TO CALL AT LEAST 6 TIMES IN THE LAST WEEK. ONE TIME I WAS ON HOLD FOR NEARLY 30 MINUTES AND THE AUTOMATED SYSTEM DISCONECTED ME. ONE TIME I DESIDED TO USE THE AUTO CALL BACK, BUT IT DID NOT ALLOW ME TO PUT IN MY PHONE NUMBER. RATHER IT WAS GOING TO TRY TO CALL ME BACK ON MY WORK NUMBER. SO, I TRIED AGAIN FROM MY CELL PHONE. THAT WAS 4 DAYS AGO AND STILL WAITING. I WILL TRY AGAIN TODAY!!! IF I COULD GIVE A ZERO START I WOULD. IF I GET AHOLD OF ANYONE I AM GOING TO CANCEL MY ORDER!!!

Coupon supposedly good until 10/21/23. Just tried it and coupon code was refused!

I love LD products. I would give them ten stars if I could. I’ve been shopping with them for many years. I am very enthusiastic about their cartridges they last a long time they do not dry out. The prices are incredible. The shipping is fast customer service is wonderful & responsive, and the inks work on my home brother machine for many years. Since I always read only one star reviews, I am putting it under one star, but they deserve at least 10 stars.I can recommend LD PRODUCTS enthusiastically and without reservation Monika Z. from Big Apple

I have not received an ordered that I made on 16 September. I called and I was told that they would be shipped. Nothing yet. Very poor customer service.

First, I couldn't log into my account. I had LD Products send me a link to reset my password. I did that and a pop-up indicated that it was updated. Tried to sign in with no luck. Tried on two different browsers and it said that either email or password did not match their records. Then upon going to my cart, there was no place to enter a promotion code "LDEMLEXC" to get 20% off. Never had problems in the past.

I bought the four pack from this business about two months ago. After a month I called for an update on when it would arrive. They informed the yellow was on back order and they would need to split the shipment. I asked why they hadn't done that already or at least informed me. He said he didn't know but the yellow should be shipped out in two weeks and the rest would be out immediately. A month later- still no yellow. I had to call (after long wait times) AGAIN only to be told to call back in two weeks. I just cancelled the yellow. The ink was making my machines drum run continuously so I probably wouldn't want to use them again anyway.

Recently purchased printer cartridge's from LD. On one of the cartridge boxes it stated "use before 5/2023" I called LD and was informed to disregard that date. I told them I am not using expired ink in my printer and wanted to return this product for an exchange. They would only accept return if I paid for shipping. Will never do business with them again.

I submitted an order on Dec 2, 2023 of over $700. On Dec 17, I had yet to receive my order , but was billed. As of today, I have received 3 of my 20+ toners/cartridges. As of today, I have made 14 calls to customer service where I have actually talked to a human. I have spoke directly with “Ricky” who is supposedly a supervisor of customer service. He has promised I’d get my money back, but haven’t. I called March 23rd and was told my credit card had supposedly been credited on March 1 and IT HAD NOT! Over the past 4 months I have been on the phone with customer service 10+ hours trying to get this issue resolved. I was also given a chance to use a “code” for discount. I WILL NEVER BUY ANYTHING FROM THIS COMPANY EVER AGAIN! They have had one excuse after another. From computer issues to warehouse issues, to the computers not syncing correctly with the warehouses. OH, and Ricky…. He was supposed to call me back for the past 2 days and I have yet to receive a phone call. This company is a scam and I feel sorry for the customer service people who have to lie to the customers to make them happy. I’ve received one lie after another since Dec 17. Oh and this isn’t my money, this money is from a PTO of a rural school and $700+ is a lot of money. Teachers have gone without cartridges/toners in their room since Dec because this company not only didn’t send the product, they stole the money and we don’t have another $700 laying around to be able to purchase from another company!!!!