LD ProductsReviews of ldproducts.com

DO NOT BUY HERE! Somewhere around November or December 2023 the company must have changed hands. It used to be fabulous. Now they seem to take your money and run. No Customer Service. No product. STAY AWAY!!!!! We’re stopping our credit card payment.

I had purchased an Ink Pod package PG-245XL. It did not work. I replaced the ink pod in case it was a defective one originally with the shell None worked. Very disgusting. No more pods for me. Money wasted.

Ordered product never got shipping information. Or product could not talk to anyone as they do not answer phones or email. Reversed charges on my card

About 4 years ago, I purchased a 4-pack of LD Products ink jet cartridges (black plus 3 colors). I had used their products before and was happy with the cartridges and the price. One by one, as the current cartridges in my HP 8615 ran to empty, I replaced them with the waiting LD cartridge. Everything worked great until it was time for the final one which happened to be the black. Initially in kind of worked with a bit of print missing on the edges. Within about 6 pages, the missing part became the entire page. I thought well, they probably won't do anything for me since it's been 4 years, but I went to the website to find out. And what do I see at the top of the page but " Lifetime 100% Satisfaction Guarantee." It turns out, the phone number at the top of the page is worthless. You get into an IVR that says press 2 for new orders and 3 for all else. Press either one, it makes no difference. You get a message that you can request a call back. They never do. If you hold long enough, they force you to record a voice mail. They don't return that either. I wrote one e-mail and got a fairly quick response that the shelf life was only 18 - 24 months. I wrote back and said what about the Lifetime 100% Satisfaction Guarantee? A week+ later I still have no response. I still feel they generally sell a pretty good product for a very attractive price, but if you are not going to honor a satisfaction guarantee, why bother putting that on your site. And if you're not going to answer the phone, why have the number on your site. Absolutely horrible customer service.

Used to be good. No more. I ordered cartridges and received wrong. Called several times no answer. Left voicemail as well as phone number for call back. No response. Also not getting the cartridge with LD products any more. Now it comes with G&G brand.

One of the PC publications recommended this firm for excellent, inexpensive,HP printer ink. BIG MISTAKE! No ink, no communication, no help. Do Not Buy Here

I have used LD ink cartridges for several years. In the past, they were mostly very good (I would buy bulk sets and occasionally one would fail, but the price was so good, that I just tossed the bad one). I ordered a bulk set for a new printer on March 2nd. They claim to ship in 4-5 business days. It is now March 23rd, and account says the order is "processing." I have called 4 times to get a status. It just goes to voice mail and says customer service will call me back, I gave gotten zero call-backs. I have emailed 3 times, with no response. I actually was wondering if they were out of business. I now have to go out and buy retail cartridges, since I am out of ink. After reading several reviews, it seems that this is the norm, and I wonder how a company can stay in business with such horrible customer service (and, it seems, poor product quality in many cases). I am amazed that a company can get this many bad reviews and not take decisive action. My recommendation is to only buy if you are willing to gamble with either losing your money, or getting bad quality products. UPDATED REVIEW 6/12/24: Never received my order, asked for a refund, and it was promptly put back on my debit card within 2 days. After reading all the bad reviews (esp after December of 2023) regarding both quality and order and fulfillment, I would say there is something terribly wrong with a company that used to be great. I would say potential buyers should not waster their time here unless they are willing to lose their money.

A rip off company. Opened a new printer cartridge I purchased from this joint and it was a used mostly empty cartridge that had been re-packed in a new box and would not even be recognized by my printer. They have 0% quality control. When I tried to call I can't get through to anyone and their link to send an e-mail is broken. What a company of clowns. Embarrassing.