VeloraReviews of lbooks.co

Response from VeloraMay 10, 2024

Dear Lensky Louis-Jean, We hope this message finds you well. Firstly, we want to extend our sincerest apologies for the delay in responding to your review. Your feedback is invaluable to us, and we deeply regret any inconvenience caused by our late reply. We understand your concern regarding the speed of our shipping and the effectiveness of our communication channels, particularly via email. Please know that we take such feedback seriously and are continuously striving to improve our services. At lbooks Corporation, we are currently experiencing a surge in both email and call volumes due to increased demand. However, rest assured that we are diligently working to address each inquiry as promptly as possible. Following this response, we will ensure to reach out to you shortly via email to discuss any further queries or concerns you may have. Additionally, you are always welcome to contact us directly through the following channels: Email: [email protected] Phone: +1 628-277-3649 (We apologize for any inconvenience caused by previous issues with our phone line. It is now fully operational.) Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Visit us: 871 Lawton St, San Francisco, CA 94122, United States Once again, we extend our apologies for any inconvenience experienced and assure you of our commitment to providing improved services going forward. Thank you for your understanding and patience. Warm regards, Magdalena Goldie, Customer Representative lbooks Corporation

Response from VeloraMay 3, 2024

Dear Mr. Amaya Franco, Thank you for reaching out on Trustpilot. We sincerely apologize for the inconvenience caused by the disconnected phone number and the delay in processing your refund request. We'd like to assure you that your refund has already been issued. Our team contacted you on 20/04/2024 to confirm the details. To ensure you receive your refund as quickly as possible, we will: Contact your bank to verify the status of your refund. Follow up with you directly via email with an update shortly. In the future, you can reach us through the following methods: Email: [email protected] Phone: +1 628-277-3649 (We apologize for the previous issue with the phone number. It should be functioning now.) Our phone lines are available Monday to Friday from 8:00 AM to 6:00 PM PST. Visit us: 871 Lawton St, San Francisco, CA 94122, United States We value your business and appreciate your patience. We strive to continuously improve our customer service and regret that we fell short of your expectations this time. Sincerely,