VeloraReviews of lbooks.co

Response from VeloraJun 14, 2025

Dear, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation. I truly want to thank you for your patience and for taking the time to voice your concerns. It is very disheartening to hear that your experience with our company has left you feeling frustrated, misled, and ultimately unsatisfied—especially after placing your trust in us. Please allow me to first extend my deepest apologies for the delay and the way this entire situation has unfolded. I fully understand how upsetting it must be to wait for over two months without receiving your book, especially after receiving multiple reassurances and explanations, none of which ultimately resulted in a resolution. You placed your order in good faith, and it is our responsibility to honor that with clear communication, transparency, and timely delivery. Sadly, we failed you on all counts. You are absolutely right to expect better service, especially given that you did your due diligence in researching our company before ordering. It’s deeply concerning to us that our failure to deliver has led to a total breakdown in trust. While there have been real disruptions in international shipping and customs clearance processes—including backlogs that resulted from both tariff delays and logistics partner issues—none of that should have left you feeling ignored or taken advantage of. We acknowledge that many customers in similar regions have received shipments under comparable conditions, and it’s understandable that our continued delay seems suspicious. We’re aware that when communication slows down and promises go unfulfilled, it can feel like a scam, and we take full accountability for how that perception was created. To be clear: it is never our intention to deceive or frustrate anyone. We’re not perfect, but we are a legitimate company, and our mission is to provide valuable resources to our customers. Unfortunately, in your case, we fell far short of that mission. At this time, I have personally escalated your issue to both our fulfillment and billing teams. We will either reship your order immediately or process a full refund—whichever you prefer. If you’d like a new copy shipped, I will ensure it is expedited and tracked from our domestic facility to prevent further delays. If you prefer a refund, please confirm, and I’ll see that it is issued within the next 24–48 hours. No further action will be required on your part. We want to resolve this once and for all in the way that works best for you. Once again, I apologize sincerely for the inconvenience and delay. Please feel free to reach out directly to me at [email protected] or call us at +1 (628) 277-3649 if you have any further questions or need immediate assistance. We are available Monday through Saturday, and our business address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warmest regards, Camille Jourdain Hohl Customer Service Representative lbooks Corporation

Response from VeloraJun 14, 2025

Dear France, I'm Camille Jourdain Hohl, a customer representative at lbooks Corporation, and I want to begin by offering my deepest apologies for the experience you’ve had with us. Your review brought to our attention the distress, confusion, and dissatisfaction that this entire situation has caused you, and I want to personally address your concerns with the sincerity and respect they deserve. It is truly upsetting to hear that after placing your trust in our company and placing your order, what followed was a long period of delays, conflicting updates, and ultimately a breakdown in communication. We recognize that you were more than patient, following up multiple times and giving us the benefit of the doubt, only to be left feeling unheard and let down. That is not the experience we strive to deliver, and I want to assure you this is not something we take lightly. While our initial responses may have acknowledged shipping delays—many of which were, and still are, due to international customs backlogs—we should have acted more swiftly to provide a replacement or a refund when your patience wore thin. When you rightfully requested either a reshipment or your money back, our team should have responded immediately with a resolution. Instead, it seems our communication went silent at a crucial moment, and that failure to follow through is unacceptable. We also acknowledge and regret the confusion surrounding our communication channels. During a recent transition in our support systems and telecom provider, our phone connectivity was temporarily disrupted. We now understand how this created the appearance of a company that was unreachable or disingenuous, especially when combined with slow response times and a lack of clarity about your package’s status. Please know that we’ve since resolved these issues and have made structural improvements to our customer service infrastructure to prevent this from ever happening again. Regarding your specific order and the $40 charge—please rest assured that we are not only investigating the status of your original shipment but are also moving forward with a full refund unless otherwise directed. If you would still prefer to receive the book you ordered, we are happy to process an expedited reshipment immediately and provide you with a fresh tracking link as soon as it becomes available. Once again, I offer my sincere apologies for the inconvenience and frustration this situation has caused. We understand that trust is not given lightly, and while we may not be able to undo what has already happened, we hope we can earn a second chance to demonstrate our commitment to our customers. If nothing else, we want you to walk away with the assurance that your voice was heard and that we made every effort to make this right. If you have any questions, would like to confirm how you’d like to proceed, or need further assistance, you are more than welcome to reply directly to this email or contact us at [email protected] or by phone at +1 (628) 277-3649. We’re available Monday through Saturday and will be happy to assist you further. Our mailing address is 407 Blue Spruce Lane, Westminster, MD 21158 should you ever need to reference our business location. Warm regards, Camille Jourdain Hohl Customer Representative lbooks Corporation

Response from VeloraMay 21, 2025

Dear Frank Ruiz, I'm Camille Jourdain Hohl, and I represent the Customer Support team here at lbooks.co. I want to start by sincerely apologizing for the experience you've had with us and for the stress and frustration it’s caused. I’ve personally reviewed your case, and I’m here to provide as much clarity, transparency, and support as I can. Let me begin by saying this very clearly: we are not a scam, nor are we operating under false pretenses or fraudulent intent. That said, your experience—and the way it made you feel—is completely valid, and I understand why it led to the conclusion you reached. What happened here is unacceptable, and I want to take full responsibility on behalf of our team for the communication breakdown, tracking confusion, and delay in delivery that led you to believe you had been deceived. We are a small U.S.-registered company with a fulfillment system that includes both domestic and international partners. This model allows us to offer significant savings on select titles—especially rare and specialty books—but it also sometimes leads to extended delivery timelines, particularly when customs or transit delays arise. Your order from May 9, 2025, appears to have been shipped with a USPS partner tracking number via an international logistics chain, which can result in temporary tracking issues, especially before the package is scanned by USPS on U.S. soil. Unfortunately, that initial “invisibility” window often leads to the exact concern you voiced: the tracking doesn’t register on USPS.com right away, and we completely understand how suspicious and frustrating that looks from your end. I also want to acknowledge your concerns about being unable to reach us. We’ve experienced a sharp spike in volume over the past several weeks, and that has impacted our response times across email and phone—something we are actively addressing. We are not hiding, nor are we evading customer support—we are simply catching up from a logistical bottleneck that we were not prepared for at the scale it came. That is not your fault, and it should not be your burden. Regarding the refund and the dispute you filed with your bank: if the bank is proceeding with a chargeback, we will comply without dispute, and you will not be charged again. If for any reason that process is delayed or rejected, we are still fully prepared to issue a refund directly. I’ve also reached out to our finance team to cross-check your order and ensure no double charges or pending balances remain. As for your comment about our identity: we operate under a single legal entity, lbooks.co, and you may also encounter communications or references tied to our domain helloibooks.co or our Shop store. These are legitimate operational arms of the same business, not aliases for deception. We do not outsource customer service, and we are a U.S.-based business—our business address is 407 Blue Spruce Lane, Westminster, MD 21158. While we do work with international fulfillment partners (as many retailers do), our customer support and leadership are based here, and we take pride in doing right by our customers—especially when we fall short. Lastly, I want to say this with great care: I hear your frustration, but I also want to gently ask that we avoid painting entire countries or regions with one brush. Many reputable companies—large and small—rely on global partnerships, and issues like yours are not a reflection of a culture or region, but of a fulfillment and communication process that failed. And for that, we’re truly sorry. If you need immediate assistance or wish to speak with us directly, please reach out at [email protected] or by phone at +1 (628) 277-3649. We are available Monday through Saturday and we truly welcome the opportunity to make this right. With respect and sincerity, Camille Jourdain Hohl Customer Support Team lbooks.co

Response from VeloraOct 30, 2024

Dear Daiken, Thank you very much for sharing your experience with us. On behalf of lbooks Corporation, I want to sincerely apologize for the inconvenience caused by the delivery issues with your recent order. My name is Magdalena Goldie, and I am part of the Customer Support team here. I am reaching out to not only offer an apology but also to provide a clear solution that will hopefully restore your trust in our service. At lbooks Corporation, we are committed to ensuring that every order is processed correctly and promptly, and I’m truly sorry that we did not meet that standard with your order. Despite the address details you provided, it appears that your books were mistakenly shipped to a California address instead of Missouri. We completely understand how disappointing it must have been for you and your wife to have expected your books, only to find that they were sent to the wrong location. Please rest assured that we take this matter very seriously, and we are committed to resolving it in a way that respects your time and expectations. After investigating, we believe this error may have been due to a miscommunication in our shipping process. While we work diligently to prevent these issues, we occasionally face challenges with our logistics partners that impact order accuracy. I want to assure you that we are actively working with our shipping team to review this incident and improve our process to prevent such errors in the future. In order to make this right, we would like to offer you two options to resolve this We can immediately reorder the set of books you initially purchased, with a guarantee that they will be sent to your Missouri address with expedited shipping. This option will incur no additional costs, and we will personally monitor the shipment to ensure it arrives at the correct location as quickly as possible. If you prefer, we are also able to issue a full refund to your original payment method. This refund will cover the complete cost of your order, including any associated shipping fees. Please let us know which solution you would prefer, and we will move forward accordingly. You can contact me directly at [email protected] or call our support line at (555) 123-4567. We understand how important this purchase was to you, and we are committed to making things right. Again, I apologize for any frustration this may have caused, and thank you for giving us the opportunity to address this issue. We value your feedback and are grateful for your patience as we work to resolve this matter to your satisfaction. Warm regards, Magdalena Goldie, Customer Representative lbooks Corporation

Response from VeloraSep 7, 2024

Dear Grace, We hope this message finds you well. Firstly, we want to extend our sincerest apologies for the delay in responding to your review. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. Please know that we take your concerns seriously and are fully committed to addressing them promptly. We want to assure you that our team will be reaching out to you shortly to assist with any outstanding issues and to ensure that your experience with us is fully resolved to your satisfaction. Your satisfaction is our top priority, and we are eager to make things right. In the meantime, if you have any immediate questions or concerns, please do not hesitate to contact us directly through one of the following channels: Email: [email protected] Phone: +1 628-277-3649 (We sincerely apologize for any previous issues with our phone line, which is now fully operational. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST.) Visit us: 871 Lawton St, San Francisco, CA 94122, United States Once again, we apologize for any inconvenience you’ve experienced. We are committed to improving our services, and we truly appreciate your understanding and patience. Thank you for bringing this to our attention, and rest assured that we will follow up shortly. Warm regards, Magdalena Goldie Customer Representative lbooks Corporation.

Response from VeloraJun 19, 2024

Dear Jason Rodriguez, Thank you for taking the time to leave a review. I'm Natalia Leclere from the customer support team at lbooks Corporation, and I want to extend my sincerest apologies for the issue you've encountered. At lbooks Corporation, we strive to ensure that all our customers have a seamless experience. Occasionally, due to the automated nature of our system, issues can arise, particularly if an author has not updated their book yet. I understand how frustrating this can be, and I apologize for any inconvenience caused. I want to let you know that your book has already been sent out. Please keep an eye on your email for any updates regarding your order. In the meantime, if there’s anything else we can assist you with or if you have further concerns, please don’t hesitate to contact us directly. You can reach us via email at [email protected] or by phone at +1 628-277-3649. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Additionally, you are always welcome to visit us at our location at 871 Lawton St, San Francisco, CA 94122, United States. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to make things right. Best Regards, Natalia Leclere, Customer Representative lbooks Corporation

Response from VeloraMay 14, 2024

Dear Allan Hobbs, We're genuinely sorry to hear about your recent experience with our service. Firstly, we want to extend our sincerest apologies for the inconvenience caused by the mix-up regarding your book order. At lbooks Corporation, we strive to offer a platform that connects readers with authors, fostering a vibrant literary community. We do indeed facilitate both hardcopy and digital copies of books, though it's important to note that our inventory management primarily lies with the authors and publishers themselves. Thus, the availability of hardcopy editions can vary depending on the author's arrangements. We understand your frustration in receiving an a digital copies when you were expecting a hard copy. Your dissatisfaction is entirely justified, and we deeply regret any disappointment caused. Please know that we take your feedback seriously and will take steps to address this issue promptly. We are committed to resolving this matter for you. Rest assured, we will reach out to the author to inquire about the availability of the hard copy of the book you ordered. In the meantime, if there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly. Additionally, we want to assure you that your refund will be processed shortly. You can expect it to reflect in your bank account within 3 to 7 days. In the meantime, if there's anything else we can assist you with or if you have further concerns, please don't hesitate to contact us directly. You can reach us via email at [email protected] or by phone at +1 628-277-3649. Our phone lines are open Monday to Friday from 8:00 AM to 6:00 PM PST. Additionally, you are always welcome to visit us at our location at 871 Lawton St, San Francisco, CA 94122, United States. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to make things right. Best Regards, Natalia Leclere, Customer Representative lbooks Corporation

Response from VeloraMay 11, 2024

Dear Miosha Johnson, I hope this message finds you well. My name is Natalia Leclere, and I'm a customer representative here at lbooks Corporation. First and foremost, I want to extend my sincerest apologies for any inconvenience you experienced with our customer service number. I understand how frustrating it can be to encounter technical difficulties when trying to reach us. Please know that we are truly sorry for any inconvenience this may have caused you. At lbooks Corporation, we strive to provide exceptional customer service, and we are committed to addressing every query and concern promptly. Due to the high volume of emails and calls we receive, there are times when our phone lines may experience disruptions. However, please be assured that we are continuously working to improve our systems to better serve you. Following this response, we will ensure to reach out to you shortly via email to discuss any further queries or concerns you may have. Additionally, I would like to inform you that our phone line is now fully operational. You can reach us at +1 628-277-3649 during our business hours, which are Monday to Friday from 8:00 AM to 6:00 PM PST. If you have any further queries or concerns, please do not hesitate to contact us. We value your feedback and are committed to resolving any issues you may have. Thank you for bringing this matter to our attention, Miosha. We appreciate your patience and understanding. Warm regards, Natalia Leclere, Customer Representative lbooks Corporation.