Layla GrayceReviews of laylagrayce.com

Good shopping experience and customer service.

The online chat representative truly went out of her way to help answer my questions and was able to also speak with her by phone. She then reached out to the trade rep to answers further questions and set up an account immediately. Both reps truly went out of their way assist me not common these days. Bravo to these employees.

The order took a long time to arrive. It is a beautiful piece of furniture & looks as I expected it to, but a month later the marble top slides around & wobbles.

Megan took my order and she was very helpful and courteous

Product arrived as scheduled and in excellent condition

The piece I ordered is great. The color is a bit darker and slightly more red than i expected, but the piece fits well in my home. My only complaint is with their chosen method of delivery, which was not an option at check out. The delivery service was completely unwilling to work with me on a date and time frame that would fit with my schedule. They initially gave me notice that it would be delivered during a certain week, and that I would get noticed 48+ hrs before the delivery, once their schedule was set. Then the day before delivery, they contacted me with a 4 hour time frame that did not work with my schedule. I asked if i could be moved up the schedule to an earlier time frame that day, as the start of the time frame i was given was the latest i could possibly wait, and was told no, that if i couldn't make what they gave me work, i would be rescheduled for some undetermined point the week after as they only come to my area once each week, and this vicious cycle would continue. I was also told that i would be given a call 30 mins prior to the actual delivery. I was given less than 10, so the delivery arrived before someone could make it to the house to sign for the piece and let them inside. The delivery service only placed the box in the house. They did not unpack it, and this was a large, heavy piece, so it would have been nice if they would have been willing to help. It would have been even better to have options during the purchase to have the piece delivered without signature, delivered with signature, delivery with placing the box in the home, or delivery with full set up. And with a more complete and accurate description of how the delivery service operated. Additionally, my piece sat less than 2 hours away for 10 days. Had they chosen to deliver at any point the week before or any other day during the week they chose, I could have made it work a whole lot easier. Because the delivery service did not take my availability into consideration at all, this ended up being a very stressful purchase for me.

Lindsay on the phone answering my question!!!

I received my rug today. Absolutely beautiful and matched perfect with my furniture.