Beth A.
DO NOT ORDER FROM THIS SITE
We first ordered 3 bridesmaid dresses from this site, I tried mine on and found that it was slightly too small so I tried one of the other bridesmaids dresses in as this was the next size up and it fit perfectly. The first issue is trying to get a refund, they tell you to keep the dress and they’ll give you a 20% voucher to buy a new dress from them or you can send the dress back to them but they’ll charge you a fee + postage which means you’re down even more money. We reluctantly did the 20% voucher and ordered a dress that I’d already tried on so I knew it fits in the next size up , when it arrived it was actually even smaller than the original dress that I’d ordered! The original dress was a size “L2” which I could get on it just felt slightly too tight, the “L4” that arrived I couldn’t even zip halfway up my back. When I contacted their customer service team to ask them how they could explain that they are sold two dresses claiming to be the same size but clearly are so poorly made that they just send out differently made dresses everytime, I received no help whatsoever , the first email reply I got from them simply said “Thankyou for your suggestions and feedback”. After over a week of back and forth of them not even acknowledging their poor dresses and service, at most they offered me a 50% voucher to purchase a new dress from them! Leaving us out of pocket again for a mistake that they made, they refused a full refund and we had to choice to buy another one from them as all the bridesmaids are wearing the same dress. I wouldn’t recommend this company to anyone unless you want a lot of stress before your big day. Just pay the extra to buy from a legit site as you’ll end up paying extra for the returns with Lavetir and you don’t even know what you’re going to receive. They’ve attempted to have my review taken down claiming it is not the right company but Lavetir.com is the same company as .co.uk so neither can be trusted , it does not matter which country you are ordering from