laveliya.comReviews of laveliya.com

Response from laveliya.comMay 20, 2026

Dear Customer, We are truly sorry to hear about your negative experience. However, we have reviewed our records and cannot find any order matching your account. Please note that our brand is Laveliya, not 'LaBelia'. We take such feedback very seriously and would hate for your concerns to be directed at the wrong store. Could you please double-check your order confirmation or the website URL? If you believe there has been a mistake, please reach out to us at [email protected] so we can look into this further. We hope you are able to resolve this issue with the correct company. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 18, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 18, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We process returns and refunds in accordance with our return policy. Please review our return policy, and feel free to contact us if you have any questions. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Dear Customer, We sincerely apologize for the delivery delay and any inconvenience it may have caused. We will do our best to prevent such issues in the future and continue to improve our services. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We offer both custom and standard sizes. Our standard sizes are manufactured strictly according to the measurements in the size chart. If you have any questions, please contact our customer service team. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We understand that you were expecting a different outcome. However, the items we shipped were exactly as you ordered and were made from the materials listed on our website. Additionally, as stated in our return policy, neither the original shipping cost nor the return shipping cost will be refunded. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Nous comprenons à quel point il est important de commander une robe pour votre occasion spéciale. Cependant, comme toutes nos robes sont fabriquées sur commande, une fois le processus de coupe lancé, les tissus sont spécifiquement alloués et ne peuvent être réutilisés. Par conséquent, des frais correspondant aux tissus déjà utilisés seront facturés en cas d'annulation de commande. Cette politique est détaillée dans notre Politique de retour ; veuillez la consulter ici : https://www.laveliya.com/return-policy.html. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We accept product returns and offer refunds. For details on the return process, please refer to our Return Policy on our website.(https://www.laveliya.com/return-policy.html) We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team