laveliya.comReviews of laveliya.com

I bought a dress, and I don't recommend that anyone buy in this store. I will post on all social networks and open complaints so that this store closes and never deceive anyone again. The dress came with the wrong size with loose threads low quality fabrics I thought it would be an elastic satin came a tablecloth fabric not to mention the crooked cut, the company treated me with disregard asked me for the proofs I sent all the proofs and they simply told me that they do not accept returns and there is no refund that could only refund me 10% of the amount this is a tremendous absurdity this company is cheating and opportunistic I go after my rights. I will open lawsuits, complaints and everything I have the right to do I want my money back and the address so I can send back this tablecloth that they think is a dress

Horrible experience. First they are not honest about their return policy. They only offer 15percent back and 30percent if you want a gift card. The quality of the dress is horrible. Halloween customs are better quality. The dresses dont look like the website. Dont waste your time or money they are a scam

Very unresponsive I bought a dress attempting to return it and heard nothing back

ZERO STARS for customer service! I found a wedding dress I LOVED (Sheath V-neck Appliqués Lace Sweep Train Charmeuse Wedding Dress #HW230267). I was pleased with the quality of the different fabrics, HOWEVER the dress I received was incorrectly made. It was made with tan mesh and bra pads instead of both being white (as clearly visible in the listing photos), and the back neckline line was too high. I contacted the company about the defective issues and they offered me two (ridiculous) options: 1. a 15% refund and suggested I “keep the item for another event”— (It’s a wedding dress!!), sell it or alter it, or 2. receive a 30% discount code on a future purchase! What?! To alter the dress, all the appliqués would have to be removed and reapplied once the correct mesh color was added! Then, the seamstress would have to find, buy and insert the correct color, size and shape bra pads, and remove the extra inches of material on the back of the dress! This would cost more than I paid for the dress, which clearly makes no financial sense! They tried discouraging me from returning the product as it “can be very expensive”. I asked for the exact return address so that I could calculate my exact shipping cost, and the company REFUSES to provide it. Instead they offered another absurd recommendation: 1. a 30% refund and again, keep the dress for another event (REALLY?!), alter or sell it, or 2. receive a 60% off discount code for a future purchase. (You messed up my first order and are not providing me with the return shipping address and you want me to place more faith in your company and order something else…?!) If neither of those options were accepted they said they’d only refund 85% off the original purchase price due to a 15% restocking fee! And again, they’ve still failed to provide the return address. Furthermore, this where they are hoping the consumer is “naive” as they only refund the money AFTER they receive the dress! So, I’d ship my dress back to whatever address Laveliya would FINALLY provide but it becomes un-trackable once it leaves the US and they can claim they never received it/it was damaged and deny my refund?! Then I’d be out of a dress and my money?! I think not! Finally, in a last ditch effort to evade being accountable, my email correspondence was forwarded to a different (I’m assuming higher level) customer service rep who claims (all of a sudden) that the dress mesh is actually brown but it’s not immediately obvious because of the model’s skin tone. (FYI: I’m the same skin tone as the model!) If this were the case it would been stated in the very first email exchange! It also doesn’t address the bra pad and back neckline issues! And when I showed them a screenshot from their website saying that defective products are entitled to a full refund they effectively ceased all communication, which up until this point was on average every few hours or so! No exchange (very risky)! No refund! No return address! No communication! No accountability!

Paid $50 for courier shipping - they sent me a photo of a bag thrown on the path outside my house (where you can actually see a parcel locker in the photo!!) and said they ‘left it in a safe place’. I never gave authority to leave and that’s certainly not a safe place!! Contacted the courier (or tried to - they hired a shady company that has no contact information besides one form they responded to once like ‘not my problem’ and never again) and contacted the company. Both are like ‘sucks to suck’ and blamed each other when they bothered to respond. Bullcrap shady company do not buy. My wedding is in 2 months and I don’t have a dress because of them.

I had a terrible experience. Ordered a dress that came in looking cheap and tacky. Tried to get my money back right away and mail it back and they have been stringing me along for days and finally said they would only give me 15% back. THIS COMPANY IS A RIPOFF. This has ruined my mother of the groom dress-buying experience. It has also taken the bulk of my money. I am furious. DO NOT BUY ANYTHING FROM THIS COMPANY.

I will never order from this company again. I ordered a dress in good faith and it did not fit .The material was heavy and not suitable for a late summer wedding. They refuse to let me return the item for a refund.. Tfe email says they will refund 15% of the total price. Beware and don’t trust this company even though the policy says you can return items with their discretion..

I ordered a dress from this company and I never received an order Confirmation. The payment has been taken however I do not have a dress and I am Not able to reach anyone. Have sent several emails with no response