DanniBee
DISGUSTED! DO NOT USE!
Absolutely disgusted with this company. I ordered some bridal dresses. Despite getting them custom-made, they did not fit AT ALL! Do not do up! On top of that, they look NOTHING like what they did in the pictures on the site. Cheap material, almost plastic and one of the dresses absolutely stinks of rotting copeydex glue and wee. I'm beyond disgusted to think that this is acceptable to send someone. Within 30mins of receiving them I made a complaint and requested a refund only to be told, custom dresses can not be refunded. If I specifically order something to be made to my exact size, that is what I expect. It wasn't even slightly big or slightly small it was COMPLETELY WRONG, CHEAPLY MADE and STINKS. I asked to cancel another order but was told it was 'in transit.' The website at the bottom of the email also leads to a dodgy site, that screams at you that you have had your data stolen. At this point, I feel like my money has been stolen and I've been sold something completely different to what was advertised then told; NO REFUND! I am beyond upset especially as these dresses would've been for my special day. DO NOT be fooled by the photos on the site. Cheap, nasty and smelly! (LITERALLY!) DO NOT TRUST!
Response from laveliya.comFeb 5, 2025
Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center