laveliya.comReviews of laveliya.com

Response from laveliya.comFeb 21, 2025

Bonjour, Merci pour vos commentaires et pour avoir attiré notre attention sur ce point. Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience moins que satisfaisante avec nos produits et services et espérons que vous accepterez nos plus sincères excuses. En ce qui concerne les problèmes que vous avez mentionnés, nous vérifierons et vous répondrons bientôt. Pourriez-vous nous fournir votre numéro de commande et toute information supplémentaire à ce sujet ? Une fois de plus, nous nous excusons sincèrement pour la gêne occasionnée et vous demandons votre pardon et votre compréhension. Cordialement, Centre de service client de Laveliya

Response from laveliya.comFeb 21, 2025

Dear customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. However, to make up for the trouble and inconvenience we caused, we have negotiated with you and made compensation. Also, we are trying to strive to provide high-quality products, we understand the importance of ensuring that all dresses are in perfect condition before shipping. We will work more closely with our production team to prevent similar issues from happening in the future. Thanks for your understanding and support! Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 17, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we have checked the quality inspection pictures from the factory, the measurements are the same as you offered us. The peculiar smell is caused by the fact that the disinfectant is not completely dried. As for the sun exposure for a while, the smell will gradually disappear. Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 17, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with the product and service and hope you will accept our sincerest apologies. The other dress is on the way in another package and will arrive soon. We are sorry that the dress is too big for you. But UK6 is our smallest standard size, so we recommend you find a local tailor to get it altered to fit you better since it is not the custom size so may not fit perfectly on every body type. Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 14, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 12, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 10, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with the product and service and we hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to your email soon. Please kindly wait. Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center

Response from laveliya.comFeb 6, 2025

Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with the product and service and hope you will accept our sincerest apologies. Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it? Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center