laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 218 reviews with 1 star · Clear filters

Cora K.
Mar 18, 2025
Wow what a horrible company
Wow what a horrible company! Please do not order from them. I ordered 5 bridesmaid dresses on here and first of all they came wadded up in a ball all five of them and stuffed in a foot by foot package packing taped together. So of course they’re insanely wrinkly. They also got the color wrong. 2 of the 5 bridesmaid dresses were custom size and didn’t fit the bridesmaids at all. Who both of the bridesmaid have had custom dresses ordered before from other companies and have fit perfectly. I had many back and forth emails and the best they said they could do was give 40 percent back on the three dresses that weren’t custom size. And they kept blaming me for the color and wrong sizing so horrible customer service. Never order from them.
Response from laveliya.comMar 19, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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SHAN
Mar 18, 2025
Wish I could give zero star
Wish I could give zero star. After buying a dress that looked so beautiful on their site, the actual dress that came was nothing like the photo. Cheap fabric and poorly made. I wanted to return for a refund because the customer has to bear the expensive return fee I was given the option of 15& refund and keep the dress or 30% store credit and keep the dress. I can't even resell the dress because of it's poor quality. STAY AWAY FROM THEM. DO NOT BUY!!! THEIR REFUND POLICY IS SH*T
Response from laveliya.comMar 19, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Ewelina K.
Mar 15, 2025
Poor quality
Poor quality, horrible material, too big/baggy, difficult to return and they make you pay additional costs of inspection/cleaning which is probably bullshit. So unnecessarily difficult. AVOID
Response from laveliya.comMar 17, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Nina V.
Mar 14, 2025
Avoid this company! Poor quality, wrong sizes/colour and no customer service
Ordered six bridesmaids dresses to match the colour in their online picture (purple). Dresses that turned up were red, shoved in to a page so very badly screwed up and creased and the sizes were completely out - not one of them remotely fitted despite us using the size guide. Have now contacted them three times to arrange a return and they don’t bother responding. Avoid this company - fabrics are cheap, they will arrive completely the wrong colour and all screwed up and the sizing will be nothing like normal UK sizes and their customer service team are non existent.
Response from laveliya.comMar 17, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Nathalie O.
Mar 13, 2025
La robe me va trop petite et on me…
La robe me va trop petite et on me propose un remboursement 15 % du prix de la robe je me retrouve sans robe avec un remboursement qui ne me permet pas d en racheter une autre C est une honte
Response from laveliya.comMar 17, 2025
Cher(e) Client(e), Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre produit et notre service n’a pas été à la hauteur de vos attentes. Nous comprenons votre frustration et souhaitons vous adresser nos plus sincères excuses pour les désagréments rencontrés. Afin de résoudre ce problème dans les plus brefs délais, pourriez-vous nous fournir votre numéro de commande ainsi que toute information supplémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons profondément que votre expérience n’ait pas été satisfaisante et espérons avoir l’opportunité de rectifier cela. Sincèrement, L’équipe du service client Laveliya
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Madame V.
Mar 10, 2025
Je ne suis pas contente
Je ne suis pas contente, je viens de recevoir ma robe de mariée et en me fiant à leur taille moi qui fais habituellement à 38 j’ai pris un 42 et elle est malheureusement beaucoup trop grande. Les tailles écrites ne correspondent pas aux tailles reçues, je leur ai envoyé un mail avec les photos comme ils m’ont demandé et ils me Propose un bon d’achat de 50 % sur mon prochain achat sur leur site, alors que moi je leur demande la même robe en taille 38. J’attends leur retour pour savoir ce qu’il me propose, je vous tiendrai au courant.
Response from laveliya.comMar 13, 2025
Cher(e) Client(e), Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre produit et notre service n’a pas été à la hauteur de vos attentes. Nous comprenons votre frustration et souhaitons vous adresser nos plus sincères excuses pour les désagréments rencontrés. Afin de résoudre ce problème dans les plus brefs délais, pourriez-vous nous fournir votre numéro de commande ainsi que toute information supplémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons profondément que votre expérience n’ait pas été satisfaisante et espérons avoir l’opportunité de rectifier cela. Sincèrement, L’équipe du service client Laveliya
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shifra W.
Mar 8, 2025
Dresses arrived after 6 weeks
Dresses arrived after 6 weeks. They were not anything like the photos, colour cheap fabric, fit. Had to go through 8 + drawn out emails to discuss getting any refund. They wanted to give 30% store credit then 40% I still pushed to send back and got '85%'- 15 goes to restocking, this was really way less though as it's refund minus the shipping which they charged $60+ aussie dollars. Save urself the painful experience buy in store or from a trusted online with transparent returns.
Response from laveliya.comMar 10, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Az
Mar 7, 2025
Won’t accept returns
Not great quality clothing and the worst part is you can’t return it. Website and return policy clearly states that they allow returns however, trying to book in a return is almost impossible. They give you 14 days to return from receiving the dress and then delay answering your requests to return. They will try to do everything in their power to delay so you miss that 14 day return period and additionally refuse processing your return. I spent $350 on a dress I can’t use and they won’t accept it.
Response from laveliya.comMar 8, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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