laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 11 reviews with 3 stars · Clear filters

Patricia L.
Apr 12, 2025
The dress was very pretty and well…
The dress was very pretty and well made. However, it did not fit I ordered a size 10 and it was not custom made. They will only refund 20% of the cost of a $145.00 dress which comes to approx $29.00. Their website says 100% refund if returned within 14 days. I contacted about returning the day I received it. Just make sure you like when you order and pray it fits because you will lose a lot of money if you want to return.
Response from laveliya.comApr 14, 2025
Dear Customer, Thank you for your feedback and we apologize for any problems or disappointment you may have experienced during the ordering process. Please understand that all of our dresses are made to order. Once cutting begins, the material is specifically allocated and cannot be reused, for which we again apologize for any distress you may have experienced. Thank you very much for your patience and understanding! Sincerely, Laveliya Customer Service Team
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danyelle C.
Apr 10, 2025
I just need someone to respond to my…
I just need someone to respond to my email. I have sent my measurements three times. I received another email from y’all this morning as if they never received my emails asking for my measurements and I emailed them again this morning and I am now worried that my size will be all wrong. I’m not sure what to do. RVL250331101518112 Can you please tell me how to have it altered to my exact measurements with you?? I’m not sure what size to get with my measurements and this is very confusing and especially with not being able to directly email and get an actual response
Response from laveliya.comApr 11, 2025
Dear Customer, We sincerely apologize for the delay in responding to your emails and for the confusion caused. Please rest assured that our team has been working on confirming the sizing details for your order. We noticed that the size you selected is US8, but the measurements you provided appear to be larger than a standard US8. In order to ensure the best fit for you, we kindly suggest either reselecting a different standard size based on your measurements, or opting for our custom size service for a more accurate fit. You can refer to our size chart and measurement guide here: 👉 https://www.laveliya.com/size-chart.html We’ve also sent you a follow-up email with more details. Please feel free to reply directly to that email, or contact us at [email protected] if you need further assistance. We are here to help and want to make sure everything goes smoothly with your order. Thank you so much for your patience and understanding! Warm regards, Laveliya Customer Service Team
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Cherry B.
Feb 6, 2025
Poor fitting and the colour which is…
Poor fitting and the colour which is supposed to be champagne isn’t. Can’t change the dress seems it’s all my fault and given gift voucher for a third of what I paid. Awful experience
Response from laveliya.comFeb 7, 2025
Dear customer, Thank you for your feedback and for bringing this to our attention. We are so sorry to hear of your less than satisfactory experience with the product and service and hope you will accept our sincerest apologies. We understand that the color may not be the same as you expected. But we didn't send you the wrong color. It is a champagne color since the same color will be different in different materials. Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding. Best regards, Laveliya Customer Service Center
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