laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 11 reviews with 2 stars · Clear filters

Jade B.
Jun 21, 2025
I ordered two dresses and received one
I ordered two dresses as I am getting married abroad on the beach, and then having a reception back in the uk. Package arrived today and there is only one dress! The most expensive of the two dresses isn’t there, and there was only one tracking number. I am now extremely anxious whether I will have my dress for my big day which is not an ideal experience. I have sent more than one email and tried to contact through social media channels. I hope Laveliya will rectify this issue urgently. Coming from a network of well known reviewers and influences I hope to be able to share a positive viewpoint. To update Laveliya have now replied the next day and provided a second tracking number saying the second dress was sent separately. Fingers crossed!
Response from laveliya.comJun 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Gretchen P.
Jun 3, 2025
Totally Suss Return Policy
The dress does not fit anywhere near what it is supposed to, and doesn't even seem to be the same style as what I ordered. I am in the middle of trying to return it for a refund, as is guaranteed on the web site, and they seem to be trying to just put me off with slow answers and information potentally to get to the 14-day mark where they can then say it's "too late" to get my money back. Extremely suss.
Response from laveliya.comJun 9, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Kristi O.
Feb 21, 2025
The dress looks pretty but awful smell
The dress looks pretty but it does have strings coming out and looks cheaply made. So you do get what you pay for. It works for a prom dress. When I first took it out the package, it had a horrible chemical smell. It did go away overnight. Update: she tried on the dress and it didn’t fit so I asked for a return. There is a process in which you need to supply reason why you’re returning and pictures such as of the packaging, any defects stated and measurements of the person wearing the dress. So it’s not a simple return process. I don’t have the time for all of that so I gave up. They really should post the return requirements for full disclosure. It’s a subjective return policy.
Response from laveliya.comFeb 24, 2025
Dear customer, We are sorry about that, and the peculiar smell is caused by the fact that the disinfectant is not completely dried. Please hang it for sun exposure for a while, the smell will gradually disappear. And we sincerely apologize for the inconvenience caused by the flaws on the dress. Our dresses were strictly inspected before shipping, it could be caused during the transport. Could you please send photos to our email for further checking and confirmation? Our customer service will solve it ASAP and offer a solution. Again, we apologize for any inconvenience this has caused and appreciate your pardon and understanding. Best regards, Laveliya Customer Service Center
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