laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 218 reviews with 1 star · Clear filters

Khali B.
Jun 20, 2026
This is my worst experience
This is my worst experience. I order this dress didn’t get it for my daughter graduation. I would never purchase from this merchant ever Temu and SHEIN All the way .
Response from laveliya.comJun 22, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Jacinta J.
Jun 20, 2026
The dress that I received was nothing…
The dress that I received was nothing like the photo on their website. The material of the dress was not the same. The beading was not really beading. It was a fail for me. I was highly disappointed because this dress was for a 40th class reunion event. It was horrible.
Response from laveliya.comJun 22, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Please provide your order number and take clear photographs of the differences in the fabric and beading details, then send them to us. We will investigate the matter immediately and propose a reasonable solution. We regret failing to satisfy you and hope we can resolve this problem properly. Sincerely, Laveliya Customer Service Team
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anne N.
Jun 19, 2026
Dress not as shown on website
Dress not as shown on website, cheap! Do not issue full refund unless you send to China which is expensive to post so DO NOT BUY!
Response from laveliya.comJun 22, 2026
Dear Customer, We are sincerely sorry to learn you are upset that the dress does not match the pictures shown on our website. We understand your worry about expensive return postage to China and apologize for the unpleasant experience we brought you. To settle this matter efficiently, please send us your order number and photos showing the difference between the received dress and our listing. We will conduct a thorough check and propose a reasonable solution for you right away. We regret failing to satisfy you and hope we can resolve this problem properly. Sincerely, Laveliya Customer Service Team
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Alison P.
Jun 17, 2026
DO NOT TRUST THIS COMPANY
This company is on the internet as a UK company with a co.uk address. Its products are produced in China and the customer is unable to make a return. I ordered a dress which didn’t fit and was offered a 30% refund. The option to return incurred hefty shipping charges and a 15% inspection fee on their part. The website misleads the customer and does not explain that items cannot be returned.
Response from laveliya.comJun 18, 2026
Dear Customer, We are sincerely sorry that your shopping experience left you dissatisfied. We fully understand your frustration regarding our return policy. Our full return terms are posted on our website. International returns incur return shipping fees, so we offered you a 30% partial refund without item return as a hassle-free alternative. We have updated our site to display these fees more prominently for future customers. If you still have unresolved concerns, please share your order number so we can further assist you. Sincerely, Laveliya Customer Service Team
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Diane B.
Jun 17, 2026
Nearly impossible to return for a refund
The mother of the bride dress I ordered is made of very cheap material. I wanted to return it immediately for a refund, but once I see their requirements, it looks like it is nearly impossible to return it for that reason. I feel duped.
Response from laveliya.comJun 18, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with the fabric of the mother of the bride dress and find our return policy troublesome. We fully understand your frustration and apologize for the unpleasant shopping experience brought to you. To resolve your refund request efficiently, please share your order number and clear photos showing the fabric of the dress. Our team will check your case right away and offer a proper return & refund solution for you if there are material quality issues. We deeply regret failing to meet your expectations and will spare no effort to make things right for you. Sincerely, Laveliya Customer Service Team
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John M.
Jun 14, 2026
If I could leave a less than 1 star I…
If I could leave a less than 1 star I would. Their return policy is a lie. Their “easy return” policy wanted me to pay the rtn shipping to a China address that woukd have been USPS and UPS verified over $300. They have offered 14-60% refund IF I pay $300 in shipping it back. DO NOT BUY from them!
Response from laveliya.comJun 15, 2026
Dear Customer, We are truly sorry to hear you are unhappy with our return terms. All shipping fees and return-related rules have been clearly stated on our website in advance. We understand that international shipping costs can be costly. If you have any questions, please feel free to contact us via private message, and we will discuss further with you. Best regards, Laveliya Customer Service
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Joanna H.
Jun 10, 2026
I’m not sure If I ordered from a scam…
I’m not sure If I ordered from a scam site but the dress I ordered was not what I got. My dress looked horrible. It looked like a 6 yr old made it. It looked nothing like the pictures. My dress looked like someone just put some pieces together and gave up on it. I have never been so disappointed in my life. Be careful from ordering from this site because you won’t be able to wear what they send you. If I could give negative 1 million stars I would. That’s how bad my dress looked. Vera Wang couldn’t fix that dress. Stay away from this site. It can’t be real. They won’t give you all of your money back. You will have to call the bank and report it as fraud which it was to get all of your money back. I have pics to prove the travesty I received. SMH
Response from laveliya.comJun 11, 2026
Dear Customer, We are terribly sorry you are this upset and disappointed with the item you received, and we fully understand your frustration. Our store supports formal returns and refunds, and detailed return instructions are available on our official website. We have never refused full refunds for genuine orders, nor do we want any customer to go through the trouble of filing a fraud dispute with the bank. To conduct a full investigation and solve your problem effectively, please share your unique order number together with the photos you mentioned with our customer service team. Only after verifying your authentic order record can we start dealing with your after-sales request properly. We are ready to take responsibility and fix this matter once your order is confirmed. Sincerely, Laveliya Customer Service Team
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Jennifer M.
Jun 9, 2026
SCAM!
SCAM!! Poor quality and service!!! I wasted so much money with no return policy and then they give you a “gift card” but it’s $50 for shipping.
Response from laveliya.comJun 11, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We provide official return services, and the complete return process is posted clearly on our website. Should you have any objections to the current solution or encounter further issues, please do not hesitate to get in touch with our customer service again, and we will actively assist you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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