Anonymous
Not replying to emails or website contact form
Ordered a dress on Saturday 5th April 2025. Didn’t get a confirmation email.luckily, I took a screenshot of the order being accepted so had a copy of the order number. I’ve been trying to contact the company via their website but it keeps saying: “Unable to submit your request. Please, try again later”. Emailed the three times directly, still no response. Checked my credit card and payment has been taken. Not impressed with customer service. Going to process a chargeback through my credit card company and go back to hellymoon who I ordered from before, who, have a chat option, and got back to me within 20 minutes when I had a query.
Response from laveliya.comApr 8, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team