laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 218 reviews with 1 star · Clear filters

Léa F.
Apr 21, 2025
VOLEURS ESCROCS
Et c'est reparti. Voilà bientôt 1 mois que j'essaie de me faire rembourser deux produits pour près de 200 € et que je me fais balader dans tous les sens. Tantôt on me propose une réduction de 20% tantôt une carte-cadeau de 30% de réduction à valoir sur le site, sans remboursement bien évidemment. J'attends toujours mon remboursement et je ne vous lâcherai pas comme je vous l'ai dis dans mes dizaines d'e-mails envoyés depuis fin mars. REMBOURSEZ MOI BANDE DE VOLEURS
Response from laveliya.comApr 22, 2025
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Afin de résoudre ce problème le plus rapidement possible, pourriez-vous nous communiquer votre numéro de commande et toute information complémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
Report
Morgane V.
Apr 17, 2025
Escroquerie
Sachez que je mettrais chaques jours un commentaire négatif j'ai essayer de vous contacter sur " vos contact " auquel je nobtien jamais de réponse j'ai été débiter de 160 bal x2 sans vergogne suite à une erreur de votre site de..... car pas d'autre mot pas un seul mail de validation ni de confirmation j'ai peu d'espoir de recevoir ma robe pour le mariage ni même d'être rembourser par un site descro total ... Mais si je dois démonter chaques jours votre photo site pour que personne ne perdent leurs thunes et vous enrichissent sachez que je le ferais . J'espère que vous dormer bien le soir en sachant que vous voler l'argent d'honnête gens qui galère à payer sur votre site urkkk
Response from laveliya.comApr 18, 2025
Chère Cliente, Nous sommes désolés d'apprendre que vous avez été déçu par notre service. Nous comprenons votre déception et nous nous excusons pour la gêne occasionnée. Le processus de réponse aux courriels peut entraîner des situations de blocage inconnues, veuillez vérifier si la situation est catégorisée comme une adresse de courrier indésirable, vous pouvez également contacter nos plateformes sociales et nous promettons d'enquêter immédiatement et de trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas répondu à vos attentes et espérons avoir l'occasion de remédier à ce problème. Cordialement, Centre de Service Client Laveliya
Report
Amelie
Apr 17, 2025
Do not trust custom measurements
I bought my prom dress from this website and paid for the custom alteration size, and entered in my correct measurements and the dress arrived far two big and hanging off me. Not to my custom measurements at all and as though they just picked a size that was the closest and just sent that one. the dress was 4 inches of my size on the waist and I will now have to pay hundreds in alterations!
Response from laveliya.comApr 18, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report
Niki
Apr 14, 2025
The dress is cheap and not what it…
The dress is cheap and not what it looked like. I wanted to return it but no luck, I had it for 15 days, one more that their policy, terrible customer service. They refuse to take it back. Now i’m stuck with a $180 dress i’ll never wear. BEWARE
Response from laveliya.comApr 15, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report
Jassmin D.
Apr 11, 2025
Extremely Disappointed – Poor Customer Service & No Accountability
I ordered a dress from this vendor and had it shipped to my daughter, but they sent it to the wrong address despite the correct information being provided. When I contacted them about the issue, not only did they refuse to take responsibility, but they also declined to offer a refund. To make matters worse, they expected me to cover the return shipping costs — which ended up being more expensive than the dress itself. I’m very disappointed in the lack of professionalism and accountability. I would not recommend this vendor to anyone looking for reliable service or fair treatment.
Response from laveliya.comApr 11, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report
Nadejda G.
Apr 10, 2025
I really like the dresses from…
I really like the dresses from Laveliya. However, I asked them a question about a dress on their website three times yesterday, spaced a few hours apart, and I still haven't received an answer. I won't be buying anything if my questions remain unanswered. I just want an answer so I can order.
Response from laveliya.comApr 11, 2025
Dear Customer, We are very sorry to hear that you are disappointed with our service. We understand your disappointment and apologize for any inconvenience this may have caused you. We have notified our customer service center and they will get back to you as soon as possible. Due to the time difference, the staff may not have been able to address your issue in a timely manner, but please rest assured that we will be sure to resolve your issue as soon as possible. Besides that, you can also contact us on our social platforms and we try our best to serve you. Sincerely, Laveliya Customer Service Team
Report
Tameara O.
Apr 9, 2025
I have just bought an order for my wedding
I have just bought an order for my bridesmaids on the 8th of April 2025 and I did not receive a confirmation email. The order cost me £264.00 and I did not get an email to confirm this. Fortunately I did take a screen shot of my order number and I sent message to them and I am still waiting for their response. I need to know if this order will come and if it will not then I need a refund asap. I am really disappointed.
Response from laveliya.comApr 10, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report
Tricia R.
Apr 8, 2025
If I could review with zero stars I…
If I could review with zero stars I would. Omg the smell on the dress I bought is absolutely horrendous. And they try to say it's disinfectant.....seriously? All I could smell was moldy fabric. It was over powering....and their response is just to air it out. I was supposed to get married in this dress in 6 weeks....not only that it looks very different from the picture.
Response from laveliya.comApr 9, 2025
Dear Customer, We are sorry to hear that you are disappointed with our products and services. We understand your disappointment and apologize for any inconvenience caused. We deeply regret that your experience did not meet your expectations, our dresses are custom made, all materials are in stock, we sterilize them before wrapping them to ensure that you are more comfortable with them, and we apologize again for any distress this may have caused you. Sincerely, Laveliya Customer Service Team
Report