laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 218 reviews with 1 star · Clear filters

Ann j K.
May 9, 2025
Ordered a dress in “dusty rose”
Ordered a dress in “dusty rose”. It showed up in bubble gum pink. When I emailed them regarding the error they stated “ you ordered pink. Check your order”. I said irregardless, I need to return the dress and they stated. You’re error not ours, will nor accept the dress for return. I am shocked beyond belief. I’m not stick with a bobble gum pink dress that will end up at goodwill. Stay away from this site!!!
Response from laveliya.comMay 12, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Fatima R.
May 6, 2025
This is the worst company to buy a…
This is the worst company to buy a dress from. I bought a prom dress for my daughter, material was treable and poorly made. When return and refund requested wanted me to pay again for shipping and only give me 20% back of what I paid for the dress when in reality I would lose money. They get the dress back and resell it and make more money. They should give their customers a full refund minus the shipping when they are dissatisfied with a purchase. They are a poor business and should be shut down. Doesn't deserve a star but I can't go any lower deserves no star. Very unsatisfied
Response from laveliya.comMay 6, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Our products are custom made and all dresses will only be sold once and not resold! We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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SONIA
May 2, 2025
Article reçu avec 2 tailles au dessous
Article reçu avec 2 tailles au dessous. Remboursement se fait à hauteur de 10% du montant de l'article, ce qui est ridicule sinon un bon d'achat et proposer de 30% du montant, autant vous dire que je ne veux plus commander sur ce site ! Attention à vos achats !
Response from laveliya.comMay 6, 2025
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
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Canapé F.
Apr 28, 2025
A FUIR
J'ai eu une mauvaise expérience avec une commande de robe de mariée sur ce site. J'ai commandé une robe avec une taille standard. Normalement pas de soucis de retour. La robe est arrivée en bouchon dans un sac déchiré. Matière / tissu déplorable. rien à voir avec la photo ... quand j'ai demandé le retour de l'article, on a commencé à dire que le remboursement ce n'était pas possible et à me mettre une longue de critère de retour. j'ai réussi à récupérer la moitié de la robe mais je perds 100 € dans l'affaire. Je vous déconseille fortement de commander sur ce site. Très déçue
Response from laveliya.comApr 29, 2025
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
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Caroline
Apr 28, 2025
STILL NO HELP
I was told to log into my account to rectify the issue, there are no order details of my order so I cannot do anything through the website and the complaints page has to have the order details. They have messaged on Trustpilot but I still cannot contact them, I have a dress here I cannot wear and am out of pocket.
Response from laveliya.comApr 29, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Our customer service team has responded to you via email, or you can contact us on our social platforms. We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Marti
Apr 28, 2025
Commande non reçue et aucune réponse à 3 messages
Cela fait 3 messages que j'envoie à Lavelya pour mon problème et je n'ai jamais eu de réponse de leur part .Je ne sais plus comment obtenir ma commande qui leur serait retournée par le transporteur pour adresse non trouvée. Encaissement de mon paiement fait bien sûre L'adresse indiquée est correcte et je n'ai jamais eu de pb de livraison auparavant.
Response from laveliya.comApr 29, 2025
Chère Cliente, Nous sommes désolés d'apprendre que vous avez été déçu par notre service. Nous comprenons votre déception et nous nous excusons pour la gêne occasionnée. Le processus de réponse aux courriels peut entraîner des situations de blocage inconnues, veuillez vérifier si la situation est catégorisée comme une adresse de courrier indésirable, vous pouvez également contacter nos plateformes sociales et nous promettons d'enquêter immédiatement et de trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas répondu à vos attentes et espérons avoir l'occasion de remédier à ce problème. Cordialement, Centre de Service Client Laveliya
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Ted S.
Apr 25, 2025
BEWARE DODGY TRADER…
DO NOT BUY DRESSES FROM THIS TRADER Would give 0 if i could.another dodgy Chinese trader.poor quality dresses No manufacturer's label on dress Impossible to get refund or credit STAY AWAY FROM THIS TRADER
Response from laveliya.comApr 27, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Lucia
Apr 21, 2025
STAY AWAY!!! FRAUD!!!
THEY ARE THIEVES. TOOK MY MONEY AND NEVER SENT THE ITEM. WORST COMPANY EVER
Response from laveliya.comApr 22, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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