laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

Showing 218 reviews with 1 star · Clear filters

Lynne F.
Dec 16, 2025
Can I say zero
Can I say zero? I have been waiting since sept 8 for delivery. It was supposedly shipped twice all ready and delivered incorrectly. Thier " site" to process refunds Is down and refunds cannot be processed at this time. The refund was suppose to be processed 2 weeks ago. Now they say they are priority shipping the item ( a water fountain for the patio). 7-10 shipping window I am told. I'm sure there will be another " reason" for delay ... update.. I have been in contact with them on several occasions. They said order was delivered twice when it wasn't. Then would refund me but they didn't. Then offered half off and will ship again. And yesterday said they are doing priority shipping. I asked for a refund again. I don't feel contacting them again will do any good. I'll see what priority 7 - 15 day shipping does.and will try again a 3rd time for a refund.
Response from laveliya.comDec 17, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Karla G.
Dec 11, 2025
I will never ever use these people
I will never ever use these people. I ordered a dress, just a size nothing else and they wouldn't give me my money back. These people are scammers and I found out they are from China. I'm reaching out to the BBB because these people have to stop. I read a lot of the reviews and they are all negative. This company has to be stopped from selling in the USA.
Response from laveliya.comDec 12, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Incomplete addresses or missing information may result in order placement failure. Should your order fail to process successfully, we will provide a full refund. To expedite resolution, please provide your order number and relevant order details. We will immediately investigate and work toward a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Simmy
Dec 1, 2025
Scam company do not order
Ordered a gold dress the dress arrived and it was beige and looked nothing like the picture they will not give me a return address offering me 20% back on a dress that is £100 then when I said no I want to return they said I had to pay for shipping then lose another 15% on disinfecting which is pathetic as I wasn’t even put on do not order from here the dress look nothing like the pictures and you will not get a refund I will be getting my money back through the credit card company. If there was a way I could show what I ordered and what came I would love it because it is actually a joke.
Response from laveliya.comDec 2, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Princess S.
Nov 20, 2025
Just received my 2 dresses from this…
Just received my 2 dresses from this company which I though they here Australia.. one of the dresses is small fits as both of them is the same size wired I know .. the quality is not that bad but don’t worse the money 💰 there customer service is very poor . Not answering my emails.. disappointing be aware ppl don’t waste your money
Response from laveliya.comNov 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We have responded to your email, but it may have been intercepted by an unknown sender or due to other unforeseen circumstances. Please check your spam folder. You may also contact us through our social media channels. We promise to investigate immediately and resolve this issue for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Rosa V.
Nov 17, 2025
Think Twice
I purchased a cabernet color dress with a tan showing zipper throughout the back of dress. Making it cheap, not elegant and unflattering looking. Read the fine print as it is a China based website making it impossible to return dress. You will be pretty much stuck with what you order. For this dress there was no back picture on website nor the Cabernet color option picture of dress.
Response from laveliya.comNov 18, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Our website displays both the front and back of the garments. Production follows the images shown. Should you have any needs, feel free to contact us anytime. We can provide you with additional images and details. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Kristy
Nov 8, 2025
Do not buy from Laveliya
The dress that I received is unwearable. There’s an enormous bulge at the back where the zipper is, the zipper doesn’t work and the colour is nothing like the picture. As per the company’s advertised policy, I contacted them and asked to return the dress for a refund. I was offered a small amount to keep it, then a slightly larger amount and when I again asked for the return address, I haven’t heard back. It’s been days now. I’m now being ignored, with a $265 dress that is unwearable. Keep away from this company.
Response from laveliya.comNov 10, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Due to our high volume of emails and holiday scheduling, responses may be delayed. Rest assured, our customer service team will reply to you as soon as possible after reviewing your email. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Maureen W.
Nov 8, 2025
Terrible company
Terrible, stay away. Never received my order. Said they would resend but didn't. Claimed they would refund money but haven't and now won't reply to emails.
Response from laveliya.comNov 10, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Due to our high volume of emails and holiday scheduling, responses may be delayed. Rest assured, our customer service team will reply to you as soon as possible after reviewing your email.Please feel free to contact us at any time with any requests. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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ian C.
Nov 6, 2025
DO NOT BUY FROM THIS COMPANY
Would give 0 stars if I could, Already left a review, this company is terrible. DO NOT BUY FROM THIS COMPANY! CHEAP MATERIAL, POORLY MADE WORST CUSTOMER SERVICE! THEY WILL NOT GIVE YOU YOUR MONEY BACK!! had the same old response that everyone else has had, how sorry they are send your order number so they can make things right bla bla bla I have a long page of email where they refuse refunds. DO NOT WASTE YOUR MONEY They refuse full refunds refuse to refund shipping fees and make you pay to send the dress back even though it’s faulty! Dress arrived stained and with holes even though it’s supposed to be new! THESE DRESSES ARE NOT NEW!! THEY ARE NOW ONLY OFFERING TO WAIVE THE SANITISATION FEE BECAUSE IM TAKING LEGAL ACTION AGAINST THEM. DO NOT BUY FROM THIS COMPANY
Response from laveliya.comNov 7, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We support refunds, and all return procedures can be found on our website (https://www.laveliya.com/return-policy.html). Refunds are processed according to our refund policy. For any questions, please contact us. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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