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I had a very disappointing experience…
I had a very disappointing experience with this online store. I purchased several dresses for my wife, but unfortunately they did not fit, so I returned them within the allowed return period, following the seller’s return instructions. When the parcel reached Chinese customs, the customs authorities requested additional documents from the recipient (the seller) before the shipment could be cleared. FedEx repeatedly contacted the seller by email, but never received any response. They also tried calling the phone number associated with the company, but nobody answered. At the same time, I sent several emails to the seller asking for assistance. I offered to forward any documents they needed directly to FedEx, provided the shipment tracking number and the contact details of the FedEx customs office, and repeatedly asked them to cooperate so the return could be completed. I even asked for a simple reply to confirm they had received my emails. Unfortunately, every single email was ignored. After more than a month of waiting and repeated reminders, the shipment has now been declared “abandoned” because the seller failed to cooperate with customs. As a result, I have lost both the returned items and the money I paid for them. I have also requested a full refund, as this situation was entirely caused by the seller’s lack of cooperation and complete absence of customer support. Once again, I have received no response. I cannot recommend this store. Good customer service is measured when problems arise, and in my case there was absolutely no customer service at all. Buyers should be aware that if anything goes wrong with their order or return, they may be left completely without support.
Response from LavechicJul 16, 2026
We are truly sorry for the significant inconvenience caused to you. We acknowledge that we fell short in our service regarding the complications encountered during this purchase and return process. Cross-border logistics involve multiple stages, and discrepancies in tracking information—such as during customs clearance and final delivery—can easily occur; this is an issue we are actively monitoring. To ascertain the actual status of the package, we are currently retrieving internal data to cross-reference it with records from our logistics providers and customs authorities. Once we have verified the details, we will provide you with a clear resolution and ensure this matter is properly settled.