Elie K.
WORST LAUNDRY SERVICE EVER
WORST LAUNDRY SERVICE EVER. ALL OF THE CLOTHES ARE NOW UNWEARABLE BECAUSE THEY ARE TOO SMALL. WE SPECIFICALLY ASK A SPECIAL DRYING AND PAY A FEE FOR THAT AND NOW EVERYTHING IS TOO TIGHT AND TOO SMALL. PLUS I ASK THEM TO REMOVE SOMETHING FROM A SWEATSHIRT BEFORE THEY EVEN PICK UP THE LAUNDRY, THEY TOLD ME « OK », THEY DID NOT AND TOLD ME IN THE AFTERMATH THAT THEY WERE NOT RESPONSIBLE. THEY ARE NO ANSWERING NEITHER MY CALL NOR MY EMAILS NOR MY WECHAT. PLEASE AVOID !!!!!!
Response from Laundry TownJun 14, 2019
Customer sent in a sweatshirt with a patch on it that was not suitable for washing. Patch did not look the same afterwards (wasn't completely destroyed or anything, just a bit curly/shrunk). We never told him we'd remove the patch. Why even send it in like that? Why not just take it off yourself?...he probably forgot, I'm guessing, and now it's somehow our fault. It is clearly stated on our website that we are not responsible for things you send in that are not suitable. This applies to pretty much any laundry shop. It's a bulk laundry service, paid per kilo. After customer began threatening us, we decided to discontinue communication. After customer realized we weren't going to pay for his sweater or other unfair/unjust compensation, he began claiming the clothes had shrunk as well. It's unfortunate to see how some people act when they don't get their way. Saul