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Laundry Town (laundrytown.com) has 95 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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John Cloed G.
it was good very good
Response from Laundry TownOct 2, 2020
Thanks for taking the time to leave us a review on here, John. It really helps small businesses like ours. Much appreciated and glad you found our service helpful. Saul
Adam P.
Top service in Taipei - I highly recommend this company! Professional, painless, and great value for money. Getting clean, well-folded clothes back at the hotel on the same day (at standard next-day price) made a potential chore into a pleasure 🤩.
Response from Laundry TownFeb 17, 2020
Hi Adam, and thanks so much for taking the time to leave us a review. Definitely appreciated, and for sure helps others who are considering using our service. Saul
Roocha P.
Arranged online for pickup and dropoff of clothes from the reception desk at my hotel. Everything was clean and folded perfectly and returned on time. Definitely worth the money. Thank you!
Response from Laundry TownDec 2, 2019
Thanks a lot for taking the time to leave us a review, Roocha. And for sharing your experience with others who may be interested in our service. Saul
Denise W.
Service was fantastic! Pick and delivery right to my hotel, timely, and significantly cheaper than my hotel's laundry service! Will definitely use them again next time I'm in town for work!
Response from Laundry TownNov 15, 2019
Thanks a lot for taking the time to leave us a review, Denise. Much appreciated and glad we were able to help. Saul
Carla A.
Laundry Town is the best in its own! Really appreciated the assistance that I received from here. More than happy with the quality of tha wash and the turnaround time. Great service and fabulously convenient!
Response from Laundry TownOct 25, 2019
Wow, thanks a lot Carla. Definitely appreciate the kind words and you taking the time to leave us a review. Saul
Kirstine-Priscille J.
Do not use them! Absolutely horrible. I was promised that my clothes would be delivered ON TIME... it has been over two days and they’re telling me its going to be delivered at 10pm tonight... I’m so mad. I have to leave at 5am and I have to pack AND I’m supposed to go out tonight. They barely Answer on WeChat. Terrible service and wouldn’t recommend them to anyone ever again
Response from Laundry TownSep 23, 2019
It's reviews from customers like this that have begun to degrade the integrity of reviews and review sites. Her review is wholly inaccurate. Her clothes were returned on time. If she didn't bother to read even the most basic information that is clearly listed on the website, that is no one's fault, but her own. It's sad that service based businesses like ours now live in a time were unscrupulous customers will just go and review bomb at any little perceived unsatisfaction, even if they are in the wrong. Tired of people like this, Saul
Rachel H.
They lost my trousers and ignored all of my emails asking them about this. If they had responded I would not have given them this review as I understand things get lost but I think the true value of a company is how they react when things go wrong. They charge a lot more than local companies but I was willing to pay that as the reviews were so positive. They hold themselves out as being a cut above but ignoring a customer is clearly not acceptable. Very very disappointed.
Response from Laundry TownAug 29, 2019
*Customer Abuse* I'm flagging this as customer abuse due to a false accusation of losing clothes and misleading information within the review itself. Rachel sent 3 emails the day before yesterday, in the afternoon. 2 of them were literally 54 minutes apart. We replied within a day, but by that time she had already dismissed the issue and left us 1 star reviews on multiple platforms. We did not lose the trousers. She has no proof of this, made no record or recording of any kind beforehand. It's a bulk laundry service charged by the kilo and the trousers she mentions are the backpacker/parachute kind you see on the racks on the street for 100-200 baht. Also, we do not charge a lot more than local companies. There is just too much false information in this review to cover. Our prices are currently 70 baht per kilo. All along Sukhumvit shops charge nearly 100 a kilo and even the self service laundromats charge 100 or more to turn on a washer or dryer. This is customer abuse, plain and simple. Making false accusations. No proof/evidence. Dumping 1 star reviews on multiple platforms. Other false information within the review, etc...unfortunately every service based business has to deal with a bad apple or 2 and this simply hurts the integrity of TrustPilot, it's reviews, and the community.
Mitesh C.
Excellent service..in Bangkok, pick up and drop off at hotel (Conrad). Excellent Comms on Line or Whatsapp. Easy and good website too. Definitely would use again .. Thank you Laundrytown !
Response from Laundry TownAug 17, 2019
Hi Mitesh, and thanks for taking the time to leave a review. Definitely helps other future customers, as well as us. Appreciate it. Saul
