Your international laundry concierge.
Laundry Town (laundrytown.com) has 95 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing95 approved reviews, newest moderated first
Ignacio
Service so quick, in less than 5 hours my clothes were picked up and washed. Never experienced a laundry service this good ! I highly recommend it
Response from Laundry TownJun 3, 2025
Hi Ignacio and thank you very much for taking the time to leave us a review. Much appreciated and glad we were able to make your stay in Shanghai a little bit easier. ~Saul
Kira G.
booked for washing on Wed night. This was picked up by 815am Thursday. Returned at 4pm Thursday! I can't believe was done so fast! Returned super clean, fresh and smelling amazing may I add. Thank you for this amazing service to allow me to continue my holiday and not pay astronomical hotel prices!
Response from Laundry TownMar 12, 2025
Hi Kira and thank you very much for taking the time to share your experience with the community. I'm glad we were able to make your trip in Kuala Lumpur a little easier. ~Saul
Kunal V.
Very good communication, very quick. Everything came back smelling nice, neatly folded and left with the hotel reception.
Response from Laundry TownMar 3, 2025
Hi Kunal and thank you very much for taking the time to share your experience. We appreciate the feedback and glad to know we were able to make your stay in Kuala Lumpur a little bit easier. ~Saul
Marc
My hotel in Taipei recommended Laundry Town to me for laundry services. All seems well from booking to pick up and return as the process was very straightforward and easy. However, I later realised that one of my pants was damaged - the tip of the drawstring of my favourite joggers were ripped off with pieces of cotton just hanging out. I am surprised that it was just folded and returned to me without any heads up. And they just blue ticked me when I reached out on WhatsApp. I believe there are a lot of cheaper alternatives for laundry services in Taipei. Find one which you can find Google Reviews on. Avoid laundry town. Edit: Dear Saul, are you sure you want to call me untruthful? I can share our full conversation on WhatsApp as well without cropping out any parts. I was going to suck it up since your business obviously isn't going to do anything to make up your wrongs (maybe if you're not sure, you could reply to ask how much should you compensate instead of just blue ticking me and downplaying the damages here?). But I won't tolerate any insults to my character.
Response from Laundry TownFeb 22, 2025
Hi Marc. Sorry to hear about this and that you did not have a positive experience with our service. One of the tips of the drawstring on his jogger pants came off. I tried explaining to Marc that this is classic wear and tear, but he did not agree. There is one point I would like to address that he was not truthful about though. We did reply to him on WhatsApp. He messaged us in the afternoon and we replied to him in the same afternoon. He even replied to our reply stating that he "definitely expect some form of compensation for this", in his last message, before blocking us. It's classic wear and tear which isn't covered, but even if it was, I am not sure how much he was expecting for what is a relatively minor issue on the tip of one side of a drawstring. I have attached links to photos proving that we did reply to him on WhatsApp and showing the tip of the drawstring in question. Proof of reply on WhatsApp: https://drive.google.com/file/d/1Yb1_a4CvKqP7W_YR5ZEI_BbGsWvH4FwR/view?usp=drive_link Photo of tip of drawstring: https://drive.google.com/file/d/1RjTgXNUSpO3Odgzrpe1dSuLn8gJmBJCA/view?usp=drive_link Overall, I understand he is not happy that some wear and tear occurred. Nobody is, but that is a normal and natural part of the laundering process. Kindly, Saul
Mike W.
Used the KL branch around 4 times now and the collection and drop off has been good. The laundry is well packaged on return and smells Fresh. The only negative comment I have is the extra charges. I’ve had several random charges on my card of approx 6MYR that should be explained as I always book well above the kg weight of my laundry.
Response from Laundry TownJan 17, 2025
Hi Mike. Thank you for taking the time to share your experience using our service, with the community. We appreciate the constructive feedback. To add some clarity, after each order we send a final invoice/receipt which lists the actual weight of your clothes (as most everyone just enters an estimate during checkout). Any extra charge is based on the clothes being heavier than the estimate entered during checkout. If you are not getting any of the invoices, please check your spambox. If still nothing, please let us know and we can always provide you with a copy. Let me know (via email or WhatsApp) if you have any questions or if you are still unsure about any of the charges on any of your invoices. ~Saul
Michael X.
I was hesitant at first because I have never used this sort of service before. I tried for a couple of hours looking in Beijing for coin laundry and other physical laundry stores, they all charge by item count. I took the plunge and decided to give laundry town a go. They picked up the items from the hotel (I left them with the concierge) and returned them the next day (I paid for their next day service). I did get nervous when the concierge said there were no items left for me. As it turns out the concierge did not label my item clearly for me to pick up so it sat in the corner for a few hours while I kept checking with them. We had about 8.5kg of washing, we ended up saving lots of money. The hotel laundry pricing is not worth it. Not sure why there are negative reviews, their service and pricing is great. We are going to Tokyo next year, will use them again.
Response from Laundry TownJan 17, 2025
Hi Michael. Thank you very much for the thorough review and taking the time to share your experience using our service, with the community. We agree. The hotel laundry prices are not worth it. Sometimes their cleaning prices can be nearly as much as buying new/inexpensive clothes (or at least a significant percentage of it). Glad you found our service to be useful/helpful. ~Saul
Shay
Fabulous!! Clothes arrived smelling fresh, folded and clean. Pick up & drop off from the hotel was incredibly easy and efficient the day before leaving. Highly recommend, also great customer service THANK YOU!
Response from Laundry TownSep 13, 2024
Hi Shay and thank you very much for taking the time to leave us a review. Glad to hear you found our service useful and that we could make your trip a little easier. ~Saul
H
I read some of the negative reviews and feel the need to (legitimately) tip the scales. I used Laundry Town in Taipei. It was straightforward, my enquiries were answered promptly and coherently. My laundry was cleaned superbly and returned ahead of schedule I will use the service again without hesitation and heartily recommend.
Response from Laundry TownAug 13, 2024
Hi H, and thank you very much for taking the time to share your experience. It is much appreciated as sometimes it's harder to get satisfied customers to leave reviews. I hope you enjoyed your time in Taipei. ~Saul
