Launch Gift CardsReviews of launchgiftcards.com

Helpful and responsive

Received a Gift Card for my birthday. Seems that the email was deleted in error. Reached out to the customer support and they located the gift card and resent to me. They got back to me within 30 minutes of my emailing them. Super efficient. Thanks

We were given a gift card for Airbnb Christmas of 2021, but never had a need to use it until Spring of 2024. We had lost the original gift certificate and were really worried about losing the original gift amount. We reached out for help and they were able to locate our certificate and give us the whole balance! They were quick and efficient and I appreciate their help!

Trotz einiger Anlaufschwierigkeiten konnte mir in meiner Angelegenheit geholfen werden. Die Korrespondenz mit allen Mitarbeitern:innen war außergewöhnliches freundlich und nett. Alle haben sich bemüht.

I ordered 3 gift cards and had to come to the customer care center for assistance with 2 of them. They were very responsive and worked until all issues had been resolved. A great outcome!

Continuously my declining credit card when trying to purchase gift cards. Capital One says they are approving the charges, but Launch is declining them. Tried multiple times, using different card numbers with the same results.

Able to sort my request within the hour! Communicative and fast in an error i had made.

Update 3.20.24 My bank refunded the amount after filing with them. I am leaving this up as Launch Gift Cards response seems to deflect and deny, even after emailing their support and replying to their denials. Airbnb needs to cancel their contract with this company. Check other similar reviews. UPDATE 3.19.24 Airbnb Support was able to verify that the gift cards in question were purchased through their site and that the declined emails (and screenshots) that came from Launch Gift Cards, are indeed from them. Launch Gift Cards response is just another way to deflect ownership of their processing problem. Still do not have my money back, nor any gift cards. The Sam's club cards in question, have nothing to do with this as they are valid and worked fine. UPDATE 3.15.24: LaunchGiftCrds, told trust pilot that this review was for a different company, trying to get this taken down instead of trying to solve the issue. If I didn't mark it as the correct company trust pilot would have taken it down. As shown by numerous people below, I've had a very similar experience, not to mention the emails come from Launch Gift Cards. What dirty tactics on their part. SCAM SCAM SCAM SCAM!!!! Why did a 3rd party chat bot show up on airbnb and promise a lower rate if I bought giftcards and then sent them a picture of a gift card? The when trying to order the gift card it declined 3 times, even after talking to my bank and had plenty of funds. Then I got suspicious after purchasing a gift card from Sam's club, that I didn't want to screenshot and hand over legitimate gift card to a chat bot that Airbnb support told me it wasn't them and was a scam. In the morning I checked my bank account and $500 dollars has been taken from my account from Airbnb. Who is Launch Gift Cards? How did you show up on Airbnb without announcing who I was even dealing with?! How did I know I was even dealing with someone other than Airbnb? You took my money and I never received gift cards?!? This is an absolute untrustworthy company. This is a complete SCAM