Paul
I purchased a $130.00 doordash e-gift…
I purchased a $130.00 doordash e-gift card on their website. I never received an email confirmation nor order #. I spent 4 hours getting the run around. Doordash Rep emailed the link to launchgiftcards.com to have it resent to me. I received an email response from LGC For further assistance, please provide the following information so we may locate your gift card order: cardholder's name last four digits of the card used (please denote if ApplePay) transaction amount (please denote currency) transaction date recipient name recipient email/phone number (where the gift card was sent ) 16 digit order number or a screenshot of your receipt Thank you, Launch Gift Cards I filled out all the information includings screenshots of the purchase and emails from doordash support that I never received anything. LGC rep said basically it not their problem and take it up with doordash. I had an issue with a door egiftcard before with Doordash and they sent a link to LGC and I filled out the form and was resent the giftcard by email. Now Doordash and LGC is giving me the run around. I'm glad to know they dont give a crap with resolving customers with disabilities. There was 1 Doordash rep from the accessibility contact center that tried to help but she was limited with access this type of issue. I wasnt over 7 hours on the phone trying to get this resolved and no help. Just tired of being robbed by them.
Response from Launch Gift CardsJul 8, 2024
Hello Paul, Thank you for contacting Launch Gift Cards. We apologize for any inconvenience you have experienced with your gift card order. We have located your customer service ticket and have confirmed that your gift card was purchased directly through DoorDash. Unfortunately our team can only assist with gift cards purchased from our website. Thank you, Launch Gift Cards




