LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comNov 18, 2025

Hola Cano, Gracias por tu reseña. Lamentamos sinceramente que tu pedido se entregara en una fecha diferente a la prevista. Nuestro compromiso es ofrecer flores frescas, hermosas y entregas puntuales, pues sabemos lo importante que es que cada detalle acompañe el gesto. Cuando algo no sale como esperabas, buscamos resolverlo de inmediato para que tu experiencia siga siendo positiva. En tu caso, nos comunicamos con la destinataria para confirmar la dirección, ya que la registrada no coincidía. Durante la llamada, ella misma solicitó que la entrega se realizara en una fecha diferente, la cual fue programada según su indicación. Siempre buscaremos la mejor alternativa para asegurar que cada envío cumpla su propósito y llegue de la manera más adecuada. Seguiremos trabajando con dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comNov 1, 2025

Hi Barbara, Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one. Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day. It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comOct 31, 2025

Hi Marci Gialone, Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one. Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day. It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comOct 31, 2025

Hi Esther, Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one. Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day. It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comNov 1, 2025

Hello Edouard, Thank you for your review. We sincerely regret your experience. At Latinflores.com, our commitment is to deliver fresh, beautiful, and punctual flowers, understanding how important it is that every detail complements the gesture. That's why, when something doesn't go as expected, we strive to resolve it immediately so that the experience remains positive. In your case, the arrangement was delivered on the requested date. You contacted us outside of business hours, so you received an automated message informing you that our customer service was unavailable at that time. As soon as we resumed operations, we informed you that the order had been delivered. You later mentioned that you were not satisfied with the arrangement you received; however, we requested a photo of it, and to date, we have not received a response, despite our attempts to contact you. We want to clarify that at no time did our customer service team disrespect you. We always strive to provide courteous service and find the best solution for our customers because our top priority is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comNov 8, 2025

Hello Ekaterina Perk, Thank you for your review. We regret that your order was not delivered on the indicated date. Our commitment is that every delivery arrives fresh, beautiful, and on time, because we know that behind every order there is a special intention that matters. When something deviates from what was expected, we work to resolve it immediately so that the experience remains positive. In your case, we have your authorization to reschedule the delivery, and we are working to fulfill it in the best way possible. We will continue to dedicate the same care and attention to ensure that every delivery is impeccable and faithfully represents the moment you wish to celebrate. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comNov 18, 2025

Hola Rebeca Gonzalez, Gracias por tu reseña. Lamentamos sinceramente que tu pedido haya sido entregado de manera incompleta. Nuestro compromiso es ofrecer flores frescas, hermosas y entregas puntuales, pues sabemos lo importante que es que cada detalle acompañe el gesto. Por eso, cuando algo no sale como esperabas, buscamos resolverlo de inmediato para que tu experiencia siga siendo positiva. En tu caso, se realizó la entrega de la caja de chocolates junto con un ramo de flores; esta información puede ser corroborada directamente con la destinataria. Siempre buscaremos la mejor alternativa, porque lo más importante para nosotros es que cada envío cumpla su propósito y llegue de la manera más adecuada. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comNov 8, 2025

Hola Rivas, Gracias por tu reseña. Lamentamos que hayas percibido que tu pedido se entregó sin la tarjeta. Nuestro compromiso es que cada envío llegue fresco, hermoso y completo, porque sabemos que detrás de cada detalle hay una intención que importa. Cuando algo no coincide con lo esperado, buscamos revisarlo y resolverlo de inmediato para que la experiencia siga siendo positiva. En este caso, verificamos que la tarjeta con tu mensaje sí fue entregada junto con el arreglo, y tomamos nota de tu comentario para reforzar nuestros controles y asegurar que todo sea claro para ti en cada entrega. Seguiremos trabajando con el mismo cuidado y dedicación para que cada envío sea impecable y represente fielmente el momento que deseas acompañar. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com