LatinFlores.comReviews of latinflores.com

Response from LatinFlores.comOct 23, 2026

Hello F.L: Thank you for your review. We are very sorry that the arrangement you received did not meet your expectations. We are committed to delivering fresh, beautiful flowers on time, and we understand how important it is that every detail complements the gesture. For this reason, when something does not go as expected, we strive to resolve it immediately to ensure your overall experience remains positive. In this instance, please send a photo of the arrangement you received to our email address: [email protected]. We will always find the best solution, as our top priority is ensuring that every delivery fulfills its intended purpose. We will continue working with the same dedication to ensure that every delivery is flawless and truly reflects the significance of the occasion. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comJun 25, 2026

Hola Edna Pitore: Gracias por compartir su opinión. Lamentamos sinceramente que el arreglo entregado no haya cumplido completamente con sus expectativas. Nuestro compromiso es entregar flores frescas, hermosas y puntuales, y entendemos la importancia que tiene cada detalle en este tipo de obsequios. Por ello, cuando surge algún inconveniente, buscamos siempre la mejor solución para nuestros clientes. En su caso, la entrega se realizó en una fecha diferente con su previa autorización. Además, como gesto de atención, incluimos una caja de chocolates sin costo adicional. También nos gustaría aclarar que los lirios fueron entregados en estado parcialmente cerrado para garantizar su frescura y prolongar su duración. Es natural que estas flores se abran gradualmente durante los días posteriores a la entrega, alcanzando así su máxima belleza. Apreciamos sus comentarios, ya que nos ayudan a seguir mejorando nuestros procesos y servicios. Nuestro objetivo es que cada entrega transmita el mensaje, la emoción y el cariño con los que fue enviada. Seguiremos trabajando con la misma dedicación para ofrecer experiencias de calidad y hacer que cada ocasión especial sea memorable. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comMar 16, 2026

Dear Adam, Thank you for sharing your review. We sincerely regret that the order you received was not to your liking. We are committed to delivering fresh, beautiful, and punctual flowers, as we understand how important every detail is in these types of deliveries. In your case, we would like to inform you that all our products are listed with their respective descriptions, including the number of flowers and the corresponding price, so that our customers can clearly understand the characteristics of the arrangement they selected. At Latinflores.com, we always strive to find the best option for our customers, because our top priority is that every delivery fulfills its purpose and creates a positive experience. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comMar 16, 2026

Estimado/a Angélica Viviana Faz Gálvez Gracias por compartir su reseña. Lamentamos sinceramente que su pedido no haya cumplido sus expectativas. Nuestro compromiso es entregar flores frescas, hermosas y puntuales, ya que entendemos lo importante que es cada detalle en este tipo de envíos. Por eso, cuando algo no sale como se esperaba, buscamos resolverlo de inmediato para que la experiencia siga siendo positiva. En su caso, le solicitamos amablemente que nos envíe el número de pedido para poder revisar lo sucedido y brindarle la asistencia correspondiente. En Latinflores.com siempre buscamos la mejor alternativa para nuestros clientes, porque lo más importante para nosotros es que cada envío cumpla su propósito. Seguiremos trabajando con la misma dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com

Response from LatinFlores.comMar 17, 2026

Hello Stuart Cox, Thank you for your review. We sincerely regret that the arrangement you received did not meet your expectations. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important every detail is in these types of deliveries. In your case, your complaint was addressed promptly, and we shared photographic evidence of the delivered arrangement, which matched the description and was in perfect condition upon delivery. We are constantly working to guarantee the quality of our products and services. We will always look for the best solution because our top priority is that every delivery fulfills its purpose and creates a satisfying experience. Thank you for your understanding. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comJan 20, 2026

Hello Victor, Thank you for sharing your review. We sincerely regret that your order was not delivered on the selected date. We understand how important it is that every detail arrives on time, especially when it's a meaningful gesture. Our commitment is to deliver fresh, beautiful, and punctual flowers. In your case, we made every effort to complete the delivery and contacted you promptly to request authorization to deliver the following day, offering our apologies for the inconvenience. We understand the frustration this situation may have caused. For this reason, we always recommend that our customers place their orders at least 24 hours in advance, which allows us to better coordinate logistics and ensure optimal service. Even so, we will always seek the best alternative to ensure that every delivery fulfills its purpose. We will continue working diligently to continuously improve and guarantee that every delivery reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comDec 31, 2025

Hello Dolly Usme, Thank you for your review. We regret that [mention the specific issue] did not meet your expectations. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. Therefore, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive. In your case, the message was delivered along with a small floral arrangement, including our sincere apologies. We always try to find the best solution, as our top priority is that every delivery fulfills its purpose. We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment. Sincerely, Quality and Customer Service Team Latinflores.com

Response from LatinFlores.comNov 18, 2025

Hola Cano, Gracias por tu reseña. Lamentamos sinceramente que tu pedido se entregara en una fecha diferente a la prevista. Nuestro compromiso es ofrecer flores frescas, hermosas y entregas puntuales, pues sabemos lo importante que es que cada detalle acompañe el gesto. Cuando algo no sale como esperabas, buscamos resolverlo de inmediato para que tu experiencia siga siendo positiva. En tu caso, nos comunicamos con la destinataria para confirmar la dirección, ya que la registrada no coincidía. Durante la llamada, ella misma solicitó que la entrega se realizara en una fecha diferente, la cual fue programada según su indicación. Siempre buscaremos la mejor alternativa para asegurar que cada envío cumpla su propósito y llegue de la manera más adecuada. Seguiremos trabajando con dedicación para que cada entrega sea impecable y refleje la importancia del momento. Atentamente, Equipo de Calidad y Atención al Cliente Latinflores.com