LaserAwayReviews of laseraway.com

My experience with LaserAway has been beyond horrible. I do not recommend them as service provider. Save your money and energy! 1. Package Adjustment & Sales: They will do anything to sell you a package, make adjustments. But once I started receiving the service the clinicians would make such a fuss every-time when I told them about the adjustments I had requested. 2. Training Sessions: I was treated multiple times by "clinician" in training. Why am I paying full price for a training session? 3. Scheduling: Their scheduling is a mess. They have an automated system that sends out the wrong times. It did it to me several times and caused a ton of confusion. 4. Patient Care: There's 0 empathy that you are being zapped with laser. You have to beg them for cooling packs and when you ask for more some of the clinicians give you attitude. My last session in particular was horrible the clinician was extremely rude and treated me like I was crazy for wanting cooling packs prior to the treatment to numb my nerves. But the cherry on top is their Corporate Customer Care, when I escalated my issues I had to wait 2 business weeks to get any sort of response -- they would have completely ghosted me had I not followed up via email and phone. I was dealing with someone one their Corporate customer care team, who was not effective or efficient. I even escalated to senior management and they clearly do not care. And even then the first thing they tell you before even acknowledging the terrible experience you've had is that they can't refund you.

They kept calling me and saying that they would offer a great deal on Botox, I spent $1500 for 170 units but what they didn’t disclose was that they DO NOT participate with Alle and they only inject the forehead… so save your money and stick to your regular provider. I regret making this decision to purchase a large volume from them. Save your money.

Permanent disfigurement from tattoo removal. I was sold tattoo removal by an untrained sales person with no medical consultation. They told me their state of the art laser could take care of my pastel colored tattoo no problem. I was told it would likely take 4 sessions or less. I had 3 sessions each time my already faded tattoo got browner, more pronounced and noticeable than ever before. I saw a real dermatologist who let me know this is permanent oxidation to the white ink in the dermis. They said no reputable place would have hit that ink with the laser. Laseraway only cares about sales. They got my money, they won’t refund a dime and I’m so embarrassed and ashamed of how my body looks now. NOWHERE on their website do they mention that this can occur. Per the website “leaves skin looking uniform and natural.” Per the website produces dramatic results in just a few sessions… not in a good way! I wish I could add photos of what they did to my body. I don’t even care about the money or the extreme pain of the procedure, I just care that now I look hideous and awful. I’d pay thousands to just undo what they did but I cannot. I am filing complaints with the dermatology board, consumer affairs because I just don’t want this to happen to anyone else.

The laser barely hurts and gets much more hair when compared with Ideal Image.

The ladies are wonderful!!! Kelly, Paloma always there to help you with anything to accommodate you your schedule... but I do feel I am missing a little from my services. But Im still waiting for more of a result. Sessions are quick. Still In the waiting fase.

Second time being invited to a special event and having time wasted. No snag bags or treats given as advertised and no real specials prices were same as non events. The receptionist did not seem pleased I was there and did not elaborate on what specials I asked about. Second and last time attending events. I am starting to wonder if the freebies and specials are held for a certain group of people and not customers who have spent thousands of dollars at Laser Away like I have. By the way, my name is Maria, not Lauren, which is yet another unfortunate customer service issue.

I was charged upfront to my Care Credit account for services that I didn’t need. I have been emailing weekly asking for a refund on $1500.00 worth of services that I didn’t get or need. I keep calling and calling them and no one returns my calls. I’m happy with the services I did get however I’m entitled to a refund for those I didn’t get. I have had to file a dispute for a refund. Lazer away has failed to contact me and they say that they will have the billing team call me back but I have not received a call back from them yet. Don’t pay until you get the service because as you can see it’s not easy to get refunded! My only hope is to have Care Credit get the refund back for me. I feel that they consult over the phone and then sign you up for services that you may not need or receive on the appointment day and then it’s too late… they have your money.

Staff is super polite. Place is always clean, inuding bathroom. All around great and quick experience.