LaserAwayReviews of laseraway.com

I love laser way. My skin has been getting so much better than before.

Great all around! Wonderful hostess and great technician. Everyone was Very friendly and positive and upbeat.

Everyone in the office was so nice and helpful which really helped me calm my nerves.

Laser Away is INCREDIBLE!!!! Already seeing results after my first sessions and the staff and nurse at the Tribeca location were soooo nice and accommodating

Awesome staff, timely service and great results

After speaking with this companies Sales Representative Liz about the packages, sales they were offering, and the process of the treatments, I decided to give it a try. I purchased the package I wanted and was told that I would receive a BOGO which included another full treatment and that I could pick any treatment I wanted. The Thermage package I got (or thought I got) was for the full face, eyes, and neck. Then I could pick any full package for my BOGO, I also purchased a hair removal deal. When I called to schedule my first appointment, I was told that in fact I did not get the package I wanted, but instead paid for a lesser package. The employee at the Green Hills office then proceeded to tell me that the BOGO does not apply to full packages but what she calls “baby package” in other words, only a small area. I contacted the sales rep that I had been working with and explained what the office in Green Hills had said and she stated that she just received a promotion and was moving to Tampa and wasn’t able to assist me now but would follow up. After a few days and not one attempt to contact me, I requested a refund. In fact, I’ve contacted Liz many times asking for my money back. I’ve called the Green Hills office and requested to speak with someone about my refund and was told I would receive a call from one of their directors. Never received a call. I called the 888 number today and asked if I could speak with someone about my refund and again was told a director would contact me ASAP. This company has lost all my trust in them. It’s like a bait and switch. Once they get your money, forget getting any kind of help if there is an issue or getting a refund because you figured out the scam. BEWARE!!!

DO NOT DEAL WITH THE SALES PEOPLE!! Do NOT trust the emails and text messages! First zoom call with a sales person and they just pushed the process along, despite not even NOTICING the crepe skin, seemed very unprofessional and pushing services quickly so I didn't book. Weeks later received a deal so gave them another chance -- an hour of calls and video with different medical professionals and sales person saying it would be different, she even called the location while I was on the phone and said I could do 2 Thermage services in one day with a break in between. Received multiple confirmations of both appointments, requests for consent forms and having given all my medical info only to get there and neither appointment was scheduled... I was told they never do 2 appointments in 1 day AND my credit card was send the pending charge soon after being booked. I got the impression this wasn't uncommon with the sales people, but explain the plethora of reminders? I took a vacation day, lost money from a business appointment I lost, subway and uber costs... about $200 lost a lot of aggravation. Terrible waste !

LaserAway performed bait-&-switch services for 2 of my hair removal appointments. The clinician held the laser too far away be effective, I had no results. I found out from another clinician who confirmed the laser should be almost touching. This qualifies as substitution for inferior services. When I brought it up via email (Dec 20 2021) LaserAway didn't respond. I brought it up again via survey and instead of being reimbursed or comped with appointments to make it right was told "When we reach the end of your treatments, you can schedule a follow-up visit following your results & go from there”. I requested to not have that clinician & was told it would go on my file. Through many concerns voiced to LaserAway, I was told to wait. When all my hair grew back after my 5th appointment, I reached out again with my concerns that I would like my money back if it wasn’t going to work. I was again told to wait until my last appointment before I could receive a resolution. I requested twice to have corporate call me & was told I would receive a call in 1-2 days. No call came. I had to ask a third time; one clinician was surprised the issue hadn't been resolved yet & requested a ticket to be submitted by the clinic director because corporate "doesn't take ones submitted by receptionists as seriously." Finally I had my consultation without finishing all of my treatments. LaserAway refuses to refund me anything, even the 25%+ from the incorrectly performed procedures & those not fulfilled. Mandi Holmes is the most ineffective client experience person ever and it sounds like I'm not alone in this. She won't provide a real resolution, but 'offering' less than half of what I am owed as a 'courtesy' seems reasonable to her. LaserAway bait-&-switched services as well as resolution, communicated poorly & sometimes not at all when I had concerns, & misled me for a year until it was too late for a refund because I had gone to my appointments like the company insisted I do instead of coming up with a solution. I spent $3,693 just to be treated like a nuisance instead of a concerned customer. I have reported Laser Away to the BBB without any resolution from the company. Avoid this company like the PLAGUE. I will be sharing my story and following up with legal services until they actually provide a solution.