LaserAwayReviews of laseraway.com

Last December 2022, I purchased several services from LaserAway. Thermage was a service that I had wanted to tighten up the skin on my abdomen after losing significant weight I gained during the pandemic. If you get this procedure, you are not given any kind of numbing cream, pain meds - nothing except offered ibuprofen. I was told by the nurse when I went in for the procedure that if I had taken anything, I wouldn’t be able to have the procedure. If you ever think about doing thermage trust this review DON’t DO IT! It was like having a hot curling iron pressed against my stomach ever other inch apart. I could barely finish the service and the nurse rushed through because I was hollering, and jumping off the bed. I am a nurse with experience in pain management and been practicing for 13 years. I specialize in palliative care with an ICU background. I am also trained in medical ethics. I think offering that treatment without pain meds is criminal and unethical. Buyer beware as they will make you sign many consent forms sent to you via a text, and they say that the procedure can cause “discomfort.” Level 10 on their pain scale bust be chopping off a limb or lobotomy. Im pretty sure it is illegal to have patients sign consent without access to a physican for questions. Good luck finding a physican or NP at a LaserAway. I can tell you in a real aesthetics spa, Hospital, urgent care, clinic, that would most likely be a joint commission violation. I was told by two nurses there that I should complain online, to be clear, the nurses were extremely nice and as person who is in the field, I don’t blame them, laserAway is really about getting your money with least effort possible. It’s a cattle call. I laid out almost $4000 for this service and I was supposed to get two. There is no way that I am going back for the second thermage session. I attempted to make a complaint on their website. I could not find out how but I must have put in a area where you put info to get a call for services because the same person who sold me the products originally, texted me thinking I wanted more services. This was after going in circles on the website, trying to use the “contact” link. The sales rep Lidia who is very nice said a person named Jack would call me about the complaint. Jack called 3 days later and left me a message saying that I should leave a message on the website that doesn’t offer any recourse except to buy something. Jacks message which my iPhone said that and that I should see results in 6 months and to come back and do a comparison. I made a two sentence statement in the complaint that said I don’t think it really worked because I could barely let the nurse keep burning me and it was on the lowest setting. In my message (I can’t say email because you can’t email them), I wrote about 3-4 paragraphs saying it was painful, unethical and could we just transfer to another service. I have received all kinds of aesthetic services all over the world from ultherapy, toxins, cool sculpt, Emsculpt etc. the list goes on - never have I had a worse experience than getting that Thermage. Also, Jack made it clear in his response that the first Thermage I paid for, but the second one was for free…$4000 wasted. I tried calling back the number that Jack called me on but it went to their mainline and I couldn’t leave a message or contact Jack. In Jacks defense, he did say if I had a complaint, I should call the location and not him. That is confusing to me, because the location told me to go to the website. The sales person Lidia told me that Jack would call me…for apparently nothing. The next day I received an email from Amanda Holmes. She also echoed that I should see results in 6 months,but clearly missed the rest or entire context saying I will never do Thermage again unless I am mainlining heroin because it was so painful. Amanda’s email, which also said if I had question please feel free to reach out. I responded (politely), 6/03 saying I don’t care about the results I just want to figure out how I can utilize the rest of the money I wasted on the Thermage (I got a no-interest loan so there was that too. Paying that waste off for the next three years). I don’t feel valued as a customer, I think it is I ethical how they practice and I am going to blast this complain all over the internet because what they are doing is wrong. Also spoke to several other aesthetics practitioners who all agreed that the only reasons I could find thermage, is because the treatment doesn’t work, is incredibly painful and a ineffective. I am going to post this all over social media. Buyer Beware.

Booked the next Glow Facial appointment right after my first treatment. Came on time, they said they don't have it in their system. This is not the mistake on my side as I added it to my calendar while I was still talking to receptionist. Waisted time and ruined my plans.

Terrible!! Need a refund and no one is helpful!!!!!

I didn’t like how expensive it is. I’m not happy with the results. I had 8 sessions, (Brazilian, legs, and under arms) and I still have hair growing back everywhere. I’m not “fuzz free” as advertised. I didn’t like how horribly painful it was. Even with the numbing cream. However, the staff was lovely and the rooms were very clean.

Laser Away: Dishonest company with terrible customer service This company sold me a procedure over the phone, describing to me in great detail what I was purchasing. I was very clear after spending a long time on the phone with a salesperson and a nurse what I was purchasing. Upon arriving for the procedure, a different salesperson entered my treatment room to explain to me what I had purchased. She described a lesser treatment than what I was sold. I attempted to explain what I was sold. The salesperson continued to repeat what she first said, unwilling to understand what I was actually sold. I requested a refund prior to beginning the treatment, as this felt like some sort of a scam. This salesperson told me that she could not refund me, but someone would contact me the next day. Not only has no one contacted me, but I have repeatedly attempted contact with the company over the last month and have not received a response. I have received no treatment and no refund, not even a response from this company. Definitely the worst experience I have ever had with a company.

T, the practioner was very cool and personable

Great results with hair removal package.

Falsely gave me a package that they told me included face and neck but on my appointment date they told me its an extra $700 for the neck. Have requested a refund and know im getting the runarounds.